Customer Care Advocate

MetLife is a leading financial services company recognized for its commitment to making a difference in the lives of customers. They are seeking a Customer Care Advocate to handle inbound customer service inquiries for Life Insurance products, ensuring an exceptional customer experience through effective communication and problem-solving skills. Responsibilities Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc Provide “Best in Class” customer Service for Life Insurance products Educate Financial Advisors and clients on market requirements, processes, contract provisions and digital solutions Answer and accurately document incoming calls from a variety of customers including Financial Advisors, contract owners and beneficiaries Research and respond to errors, contract discrepancies and processing delays Assist advisors with portal support including account unlocks and password reset inquiries Research special requests and act as a liaison between your customer and operational areas Use computerized systems efficiently to track, troubleshoot and gather information Adhere to a provided schedule for your workday Consistently meet or exceed key performance indicators Skills New hires should live a commutable distance from the site the role is posted in High school diploma or equivalent required 1+ years customer service experience required Ability to work during the hours of operation of 9:00 am-6:30pm ET Monday-Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs Strong computer navigation skills and efficient keyboard/typing skills Ability to multi-task while speaking to a customer Basic math, analytical and problem-solving skills This role has mandatory paid training starting on March 23rd. Candidates must be available and present for all training days Higher educational experience or professional certification Insurance or Financial Services industry experience or Product specific experience Prior Call Center experience A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife Willingness to adopt and adapt to evolving business needs and take on new opportunities to support MetLife Computer experience navigating in a multi-screen environment Critical thinking skills demonstrating an ability to apply job knowledge to different scenarios to make effective decisions Benefits Paid training. Dental, medical & life insurance. Retirement plans including 401(k). Paid time off. Paid overtime based on business needs. Programs designed to strengthen and reward your performance. Comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. Company-paid life insurance and legal services. A retirement pension funded entirely by MetLife and 401(k) with employer matching. Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance. Employee Assistance Program (EAP) and digital mental health programs. Parental leave. Volunteer time off. Tuition assistance. Company Overview MetLife is a provider of insurance, employee benefits, and financial services . It was founded in 1868, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship MetLife has a track record of offering H1B sponsorships, with 164 in 2025, 108 in 2024, 113 in 2023, 155 in 2022, 75 in 2021, 81 in 2020. Please note that this does not guarantee sponsorship for this specific role.