Customer AI training and enablement

About this roleGreat writing, for everyone. It’s our vision for Writer, and our customers’ visions for their teams. As a Trainer, you will play a crucial role in empowering our customers by delivering high-quality training sessions that cover administrative functionalities, style guide adherence, and end-user enablement. Your expertise will help users maximize their proficiency with our platform, ensuring they can leverage Writer’s features to enhance their day-to-day work.You’ll be reporting to the manager of the training team and will work closely with our Customer success and technical services teams to build a top-tier training program. The ideal candidate will:Thrive in a cross-functional, distributed team environment.Quickly adapt to new technologies and innovations.Deeply engage with specific industries to grasp their unique needs and provide training for compelling use casesFind satisfaction in live or digital training sessions in front of hundreds of people from all kinds of industries ‍♀️ Your responsibilitiesAdmin training sessions: Conduct engaging and informative training sessions for administrators, focusing on platform management, user access control, and analyticsStyle guide training sessions: Guide brand owners on how to effectively use and customize the Writer’s style guide to maintain consistency and quality in their contentEnd-user training sessions: Lead comprehensive workshops for end-users, teaching them how to navigate the platform, use various features, and optimize their workflowsCurriculum development: Continuously improve training materials and presentations based on user feedback and updates in our softwareFeedback collection: Gather and analyze feedback from training participants to enhance the learning experience and adjust training strategies accordinglyPerformance metrics: Monitor and report on the effectiveness of training sessions, aiming to meet or exceed satisfaction and usability targets⭐️ Is this you?You are passionate about teaching and possess a knack for making complex subjects easily understandableYou thrive in a dynamic environment and are comfortable with adapting to the evolving needs of a diverse user baseYou have excellent interpersonal skills and are adept at fostering engaging and productive interactions during training sessionsYou love to travel for workAnd:Proactive communication and organizational skillsIntrinsically motivated: you set the highest possible bar for what you doA connection to our mission of Great writing for everyoneA natural affinity to our values of Connect, challenge, own Your qualificationsProven experience as a trainer, educator, or a similar role, preferably in a tech or software companyExcellent presentation and communication skills, with the ability to convey information clearly, and persuasivelyAbility to develop training materials and curricula tailored to different learning styles and objectives#LI-Hybrid Benefits & perks (US Full-time employees)Generous PTO, plus company holidaysMedical, dental, and vision coverage for you and your familyPaid parental leave for all parents (12 weeks)Fertility and family planning supportEarly-detection cancer testing through GalleriFlexible spending account and dependent FSA optionsHealth savings account for eligible plans with company contributionAnnual work-life stipends for:Home office setup, cell phone, internetWellness stipend for gym, massage/chiropractor, personal training, etc.Learning and development stipendCompany-wide off-sites and team off-sitesCompetitive compensation, company stock options and 401kWriter is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.By submitting your application on the application page, you acknowledge and agree to Writer's Global Candidate Privacy Notice.

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