Customer Advisor, Amazon Business, Commercial Sector
Job Summary
Amazon is seeking a motivated and customer-focused Customer Advisor to join our Amazon Business team, specializing in the commercial sector. In this role, you will work closely with small and medium-sized businesses to provide tailored solutions that enhance their purchasing processes through Amazon Business. You will play a pivotal role in driving customer engagement, fostering long-term relationships, and contributing to the growth of Amazons B2B services.
Key Responsibilities
ā¢ * Understand customer needs within the commercial sector and provide relevant solutions through Amazon Business.
ā¢ * Build and maintain strong relationships with decision-makers to drive adoption and satisfaction.
ā¢ * Educate customers on Amazon Business features such as bulk purchasing, analytics tools, and integration with procurement systems.
ā¢ * Identify new opportunities for customer growth and work cross-functionally to implement solutions.
ā¢ * Collect and relay customer feedback to internal teams for continuous improvement of Amazon Business services.
ā¢ * Meet or exceed defined performance metrics, including customer satisfaction, retention, and revenue growth.
ā¢ Required Skills and Qualifications
ā¢ * Bachelors degree in Business Administration, Marketing, or a related field (or equivalent work experience).
ā¢ * Proven experience in a customer-facing role, preferably in B2B sales or account management.
ā¢ * Strong communication and negotiation skills.
ā¢ * Proficiency in CRM tools such as Salesforce.
ā¢ * Analytical mindset with the ability to interpret customer data and derive actionable insights.
ā¢ * Knowledge of e-commerce and procurement systems is a plus.
ā¢ Experience
ā¢ * Minimum of 2 years of experience in a customer advisory or account management role, with a focus on commercial sectors.
ā¢ * Prior experience working with B2B services is advantageous.
ā¢ Working Hours
ā¢ * Full-time position with flexible working hours to accommodate customer needs.
ā¢ * Typical working hours: Monday to Friday, 9:00 AM to 6:00 PM (may vary based on location).
ā¢ Knowledge, Skills, and Abilities
ā¢ * Customer-oriented with a commitment to providing exceptional service.
ā¢ * Ability to work independently and manage multiple priorities effectively.
ā¢ * Strong problem-solving skills and the ability to adapt to evolving customer requirements.
ā¢ * Familiarity with commercial procurement practices and systems.
ā¢ Benefits
ā¢ * Competitive salary and performance-based incentives.
ā¢ * Comprehensive health, dental, and vision insurance.
ā¢ * 401(k) retirement plan with company match.
ā¢ * Generous paid time off, including holidays and personal days.
ā¢ * Professional development programs and tuition reimbursement.
ā¢ * Employee discounts on Amazon products and services.
ā¢ Why Join Amazon Business?
ā¢ * Be a part of a global organization that pioneers in e-commerce and technology.
ā¢ * Work with diverse teams and contribute to innovations that impact millions of businesses worldwide.
ā¢ * Enjoy a collaborative and inclusive work culture.
ā¢ * Access opportunities for career growth and skill development.
ā¢ How to Apply
Interested candidates are invited to submit their applications via the Amazon Careers website. Include your updated resume and a cover letter detailing your suitability for the role.
Apply Now
Apply Now
Amazon is seeking a motivated and customer-focused Customer Advisor to join our Amazon Business team, specializing in the commercial sector. In this role, you will work closely with small and medium-sized businesses to provide tailored solutions that enhance their purchasing processes through Amazon Business. You will play a pivotal role in driving customer engagement, fostering long-term relationships, and contributing to the growth of Amazons B2B services.
Key Responsibilities
ā¢ * Understand customer needs within the commercial sector and provide relevant solutions through Amazon Business.
ā¢ * Build and maintain strong relationships with decision-makers to drive adoption and satisfaction.
ā¢ * Educate customers on Amazon Business features such as bulk purchasing, analytics tools, and integration with procurement systems.
ā¢ * Identify new opportunities for customer growth and work cross-functionally to implement solutions.
ā¢ * Collect and relay customer feedback to internal teams for continuous improvement of Amazon Business services.
ā¢ * Meet or exceed defined performance metrics, including customer satisfaction, retention, and revenue growth.
ā¢ Required Skills and Qualifications
ā¢ * Bachelors degree in Business Administration, Marketing, or a related field (or equivalent work experience).
ā¢ * Proven experience in a customer-facing role, preferably in B2B sales or account management.
ā¢ * Strong communication and negotiation skills.
ā¢ * Proficiency in CRM tools such as Salesforce.
ā¢ * Analytical mindset with the ability to interpret customer data and derive actionable insights.
ā¢ * Knowledge of e-commerce and procurement systems is a plus.
ā¢ Experience
ā¢ * Minimum of 2 years of experience in a customer advisory or account management role, with a focus on commercial sectors.
ā¢ * Prior experience working with B2B services is advantageous.
ā¢ Working Hours
ā¢ * Full-time position with flexible working hours to accommodate customer needs.
ā¢ * Typical working hours: Monday to Friday, 9:00 AM to 6:00 PM (may vary based on location).
ā¢ Knowledge, Skills, and Abilities
ā¢ * Customer-oriented with a commitment to providing exceptional service.
ā¢ * Ability to work independently and manage multiple priorities effectively.
ā¢ * Strong problem-solving skills and the ability to adapt to evolving customer requirements.
ā¢ * Familiarity with commercial procurement practices and systems.
ā¢ Benefits
ā¢ * Competitive salary and performance-based incentives.
ā¢ * Comprehensive health, dental, and vision insurance.
ā¢ * 401(k) retirement plan with company match.
ā¢ * Generous paid time off, including holidays and personal days.
ā¢ * Professional development programs and tuition reimbursement.
ā¢ * Employee discounts on Amazon products and services.
ā¢ Why Join Amazon Business?
ā¢ * Be a part of a global organization that pioneers in e-commerce and technology.
ā¢ * Work with diverse teams and contribute to innovations that impact millions of businesses worldwide.
ā¢ * Enjoy a collaborative and inclusive work culture.
ā¢ * Access opportunities for career growth and skill development.
ā¢ How to Apply
Interested candidates are invited to submit their applications via the Amazon Careers website. Include your updated resume and a cover letter detailing your suitability for the role.
Apply Now
Apply Now