Customer Accounts Representative

belairdirect is committed to helping people, businesses, and society prosper. They are seeking a dedicated Customer Accounts Representative to deliver exceptional service to their Brokers and Clients in a fast-paced call center environment.ResponsibilitiesRespond to customer billing needs and offer appropriate accounts guidance in a timely manner via phone in a call center environmentAdhere to call center metrics including an 80% service level by maintaining average handle times and adherence ratios as per corporate expectationsRespond to customer billing needs and offer appropriate accounts guidance using clear and concise written communication via emailComplete billing tasks such as add or update banking information, amend payment schedules, process and review premium refunds, assist with client and broker inquiries related to account needsEnhance the customer experience by promoting self-service tools and guiding clients through the use of accounts receivable specific digital toolsEnsure accuracy and maintain a high standard of workFollow applicable workflows while aiming to meet key performance metricsSkillsOne year of customer service experience, preferably in a call center environmentPrevious experience in customer billing a strong assetEffective oral and written communication skillsStrong customer service attitude to maintain favorable business relationships, negotiate tactfully, and problem solveDetail-oriented with the ability to organize and prioritize workloadTechnology-savvy is an assetAbility to work autonomouslyNo Canadian work experience required however must be eligible to work in CanadaBenefitsFlexible work arrangements and a hybrid work modelPossibility to purchase up to 5 extra days off per yearMultiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much moreShare plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance)5%Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net sharesOur pension offerings provide flexibility and long-term security for our employees beyond their careersOpportunity to receive guaranteed income for life via our defined benefit pension planCompany OverviewBelairdirect is provider of complete car and home insurance solutions for the customer directly. It was founded in 1955, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.belairdirect.com.



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