Cust Care Rep I (US)
About the position
As a Customer Care Representative I at Elevance Health, you will serve as a trusted advisor and educator for healthcare-related inquiries. Your role will focus on guiding customers to enhance their healthcare experience, ensuring that their questions and concerns are addressed effectively. This position requires a commitment to providing excellent service and support to both members and providers, utilizing various communication channels.
Responsibilities
Proactively resolve member and provider questions and concerns using computer-based resources.
,
Guide members and providers with their healthcare needs by explaining benefits and solving claim concerns.
,
Assist customers in finding doctors through telephone calls, online chats, or emails.
,
Partner internally to create a seamless experience for customers and resolve potential issues.
Requirements
High school diploma or equivalent required.
,
Previous experience in an automated customer service environment or equivalent education and experience.
Nice-to-haves
Ability to work from home with hard-wired internet access and a quiet workspace.
,
Passion for serving others with empathy and a desire to resolve member questions at the first point of contact.
,
Customer advocate willing to listen and find creative solutions to address customer concerns.
,
Ability to multi-task and navigate multiple computer applications efficiently while serving customers.
,
Strong work ethic and sense of responsibility to teammates and members.
,
Flexible and quick learner, willing to adapt to changing customer and business needs.
Benefits
Career path with opportunity for growth.
,
Tuition reimbursement for obtaining an Associate's or Bachelor's degree.
,
Affordable health insurance, dental, vision, and basic life insurance.
,
401K match.
,
Paid time off and holiday pay.
,
Quarterly incentive bonus and annual increases based on performance.
Apply Now
As a Customer Care Representative I at Elevance Health, you will serve as a trusted advisor and educator for healthcare-related inquiries. Your role will focus on guiding customers to enhance their healthcare experience, ensuring that their questions and concerns are addressed effectively. This position requires a commitment to providing excellent service and support to both members and providers, utilizing various communication channels.
Responsibilities
Proactively resolve member and provider questions and concerns using computer-based resources.
,
Guide members and providers with their healthcare needs by explaining benefits and solving claim concerns.
,
Assist customers in finding doctors through telephone calls, online chats, or emails.
,
Partner internally to create a seamless experience for customers and resolve potential issues.
Requirements
High school diploma or equivalent required.
,
Previous experience in an automated customer service environment or equivalent education and experience.
Nice-to-haves
Ability to work from home with hard-wired internet access and a quiet workspace.
,
Passion for serving others with empathy and a desire to resolve member questions at the first point of contact.
,
Customer advocate willing to listen and find creative solutions to address customer concerns.
,
Ability to multi-task and navigate multiple computer applications efficiently while serving customers.
,
Strong work ethic and sense of responsibility to teammates and members.
,
Flexible and quick learner, willing to adapt to changing customer and business needs.
Benefits
Career path with opportunity for growth.
,
Tuition reimbursement for obtaining an Associate's or Bachelor's degree.
,
Affordable health insurance, dental, vision, and basic life insurance.
,
401K match.
,
Paid time off and holiday pay.
,
Quarterly incentive bonus and annual increases based on performance.
Apply Now