CSR/Dispatcher

Welcome to PatchitUP! At PatchitUP Drywall, we pride ourselves on our positive culture, dedication to being the BEST, and desire for expansion. We're looking for a motivated and dynamic individual to join our team as a B.E.S.T. Representative, commonly referred to as a CSR and Dispatcher. Responsibilities • Use ServiceTitan software to manage schedules and dispatch technicians. • Communicate effectively with customers, technicians, and management. • Handle customer calls for scheduling, rescheduling, and job coordination. • Manage time-keeping for technicians, technicians jobs, and maintain an above-average booking rate. • Follow up on unsold estimates and completed work, soliciting reviews for technician performance. • Monitor lead quality. Request lead credits when necessary. • Ensure rapid response to leads within 5 minutes. • Work hours: 7:30 am to 4:00 pm (occasionally until 5:00 pm), Monday to Friday, with some Saturdays as needed. • Initially in-office, with potential for remote work once proficient in systems and operations. Requirements • Preferred experience with ServiceTitan software. • Excellent phone and communication skills. • Strong multi-tasking abilities. • Experience in scheduling and dispatching for a home service company is preferred. • Fluent in English; Spanish is a plus. • Self-starter, motivated, and a doer. Why PatchitUP Drywall? Join a team that values your contribution, offers opportunities for growth, and fosters a collaborative work environment. If you're looking to be part of a dynamic and expanding company, apply now. Apply tot his job