CSR - Strong english and experience required. - Contract to Hire

Position: Customer Service Representative (Remote – PH-Based) Location: Tustin, Orange County, CA (US-based) – Remote for overseas applicants Job Type: Part-Time (approx. 25 hours per week to start, will grow quickly) About the Company: We are a rapidly growing Tesla and EV repair shop based in Tustin, Orange County, CA. We specialize in high-quality repairs, maintenance, and diagnostics for Tesla owners and other EV drivers who care about their cars as much as we do. We’re expanding and looking for a detail-oriented, friendly, and proactive Customer Service Representative to join our team and help deliver a premium experience to our customers. This role is remote and ideal for candidates in the Philippines who can work during our U.S. business hours, roughly 10:00 AM–2:00 PM PST (about 25 hours per week to start, with the opportunity to increase hours as we grow). Role Overview: As our Customer Service Representative, you’ll be the first point of contact for our customers. You’ll handle calls, schedule appointments, book jobs, send invoices and estimates, and assist with general admin work that keeps the shop running smoothly. Key Responsibilities: Answer inbound phone calls and respond to customer inquiries in a professional, friendly manner Schedule appointments and repair jobs, and input/update customer information in our CRM Prepare and send estimates, invoices, and follow-up communications Coordinate with our technicians to ensure accurate scheduling and smooth job flow Provide status updates to customers regarding their vehicle Handle basic administrative tasks related to daily operations Maintain accurate records of customer interactions and transactions Deliver an exceptional customer experience that reflects our standards and values Requirements: Previous experience in a customer service, dispatcher, or admin role (automotive, repair, or other service-based industry is a plus) Excellent spoken and written English with clear pronunciation and a professional tone Strong phone presence: confident, friendly, and patient Fast and accurate typing skills with high attention to detail Strong organizational and multitasking abilities Comfortable using CRM or booking/scheduling tools Proficient with Google Workspace (Gmail, Google Sheets, Google Docs, Calendar) Ability to work independently while being a reliable part of a remote team Stable internet connection and a quiet, professional work environment Ability to work consistently during the core hours of approximately 10:00 AM–2:00 PM PST What We Offer: Competitive starting pay based on experience Performance-based bonuses for meeting or exceeding targets and KPIs Rapid salary growth opportunities as responsibilities increase and performance is proven Approximately 25 hours per week to start, with the potential to grow into more hours as the company scales Long-term, stable opportunity with a fast-growing company in the EV/Tesla space Supportive management that genuinely cares about you and your growth A collaborative environment where great ideas are welcomed and appreciated How to Apply (Please read carefully): If you’re a dedicated customer service professional who wants to grow with a fast-moving team, we’d love to hear from you. To apply and be considered, you MUST send BOTH of the following: Your resume or a summary of your related experience A short voice note or video introduction where you: Introduce yourself Share a brief overview of your customer service experience Answer this question: “Why do you think you’re a great fit to be the voice of this company?” Important: Applications WITHOUT an audio or video introduction will NOT be considered. Apply tot his job