CRM Support Analyst (R-17572)
Why We Work at Dun & BradstreetDun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers.About us
Life here at Dun & Bradstreet is changing – for the better. With almost two centuries of experience and a new modern vibe, work at D&B has never been more exhilarating. Our purpose is to grow the most valuable relationships in business by uncovering truth and meaning in data. We’re wildly passionate about our purpose, and it has us evolving everything we do – from how we engage with our customers to how we energize one another. So if you thrive in a fluid, agile culture but want the solidity of a storied and commanding brand, come join us!
About the role
We are now looking for a CRM Analyst who will be responsible for providing CRM (Salesforce) support to the organization.This role will work closely with sales and operations, responding the queries and finding solutions for any issues. The post holder will continuously work on improving ways of working and supporting our CRM users.
Key responsibilities include:
Day-to-day user support and maintenance of CRM to include managing user queries, user administration and user training
Ensuring that the data held in the CRM platform is accurate and well maintained through procedural/bulk updates.
Configuration of the Salesforce system; creating reports, dashboards and workflows
Gathering business requirements and documenting the proposals for system improvements
Identifying ways to streamline and improve current processes Skills and experience required
Proven experience providing technical administration with CRM systems, ideally Salesforce
Excellent interpersonal and stakeholder management skills
Strong problem solving skills and desire to find solutions
Excellent attention to detail, good presentation, written and oral communication skills
Understanding of relational databases and database integrity tools is desirable
Experience of handling and investigating user queries is desirable
Professional fluency in English is essential for this role, Swedish is helpful but not a must! Additional Information
Why Join Us?
Does this role sound like a great opportunity but you’re not sure about making a move? We are really proud of our company and culture and think we have some great things to offer. Some of our benefits in Sweden include:
· Two paid volunteer days to contribute to causes in your community
· A paid day every year to use for your health and wellness
· Instead of half days before public holidays, you will have 4 additional full days a year for you to use to celebrate what is meaningful to you
· Annual wellness/sport benefit
· Collective agreement, pension, insurance and parental pay allowance
· Access to free services providing support and counselling
· Flexible working arrangements and hybrid work arrangement for most roles
New Office Location
Our office is currently located in Solna, however we are very excited to be moving to a beautiful new location in central Stockholm at the end of 2025. Our future address will be Fleminggatan 14 in Kungsholmen, just a short walk from Stockholm Central Station.
Whilst some roles do have certain requirements which are essential, we try to focus on hiring based on potential rather than CV as much as possible. If you are unsure you fully meet the requirements, we would still love to hear from you!
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Notice to Applicants
: Please be advised that this job posting page is hosted and powered by Lever. Your use of this page is subject to Lever's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.
Apply Now
Life here at Dun & Bradstreet is changing – for the better. With almost two centuries of experience and a new modern vibe, work at D&B has never been more exhilarating. Our purpose is to grow the most valuable relationships in business by uncovering truth and meaning in data. We’re wildly passionate about our purpose, and it has us evolving everything we do – from how we engage with our customers to how we energize one another. So if you thrive in a fluid, agile culture but want the solidity of a storied and commanding brand, come join us!
About the role
We are now looking for a CRM Analyst who will be responsible for providing CRM (Salesforce) support to the organization.This role will work closely with sales and operations, responding the queries and finding solutions for any issues. The post holder will continuously work on improving ways of working and supporting our CRM users.
Key responsibilities include:
Day-to-day user support and maintenance of CRM to include managing user queries, user administration and user training
Ensuring that the data held in the CRM platform is accurate and well maintained through procedural/bulk updates.
Configuration of the Salesforce system; creating reports, dashboards and workflows
Gathering business requirements and documenting the proposals for system improvements
Identifying ways to streamline and improve current processes Skills and experience required
Proven experience providing technical administration with CRM systems, ideally Salesforce
Excellent interpersonal and stakeholder management skills
Strong problem solving skills and desire to find solutions
Excellent attention to detail, good presentation, written and oral communication skills
Understanding of relational databases and database integrity tools is desirable
Experience of handling and investigating user queries is desirable
Professional fluency in English is essential for this role, Swedish is helpful but not a must! Additional Information
Why Join Us?
Does this role sound like a great opportunity but you’re not sure about making a move? We are really proud of our company and culture and think we have some great things to offer. Some of our benefits in Sweden include:
· Two paid volunteer days to contribute to causes in your community
· A paid day every year to use for your health and wellness
· Instead of half days before public holidays, you will have 4 additional full days a year for you to use to celebrate what is meaningful to you
· Annual wellness/sport benefit
· Collective agreement, pension, insurance and parental pay allowance
· Access to free services providing support and counselling
· Flexible working arrangements and hybrid work arrangement for most roles
New Office Location
Our office is currently located in Solna, however we are very excited to be moving to a beautiful new location in central Stockholm at the end of 2025. Our future address will be Fleminggatan 14 in Kungsholmen, just a short walk from Stockholm Central Station.
Whilst some roles do have certain requirements which are essential, we try to focus on hiring based on potential rather than CV as much as possible. If you are unsure you fully meet the requirements, we would still love to hear from you!
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Notice to Applicants
: Please be advised that this job posting page is hosted and powered by Lever. Your use of this page is subject to Lever's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.
Apply Now