CRM Lead Belgium (m/f/d)
Company Description: About Redcare Pharmacy: As Europe's leading online pharmacy, Redcare Pharmacy is driven by our dedicated teams and the latest innovations. We strive to create a pleasant and collaborative working environment in which every employee feels comfortable and is happy to contribute to our vision: "Until every human has their health". If you are looking for a meaningful career that matches your values, join our team and start your #Redcareer today. Job Description: About the Role: You are a Lead CRM Manager within our CRM Department for Belgium . You drive the CRM strategy for the Belgian market, with a focus on personalization , automation , and data-driven customer engagement . You work closely with cross-functional teams to optimize the customer journey , implement impactful CRM initiatives , and contribute to sustainable growth and commercial success at Redcare Pharmacy . About your tasks: You take responsibility for the existing customer strategy and its development potential for the Belgium market , with a focus on personalization and automation . You are responsible for achieving revenue targets , planning advertising budgets , and implementing CRM measures in Belgium . You keep an eye on the holistic customer journey across all marketing channels . You plan email , push and print activities , as well as campaigns and promotions . You ensure regular KPI monitoring and reporting – especially regarding activation rates , repurchase rates , and average basket values across different customer segments , as well as channel KPIs . You define and optimize cross-departmental processes . Qualifications: About You: You have several years of CRM experience in a fast-paced e-commerce environment and have also gained initial leadership experience . You value customer centricity and place the customer at the heart of your decisions. You enjoy analytical work and stand out through a conceptual , structured , and solution-oriented way of working . You have experience working with ESP tools and a CDP , and you are also familiar with print marketing activities . You are fluent in both English and Dutch ; fluency in German and French is considered a plus. Additional Information: About your benefits: In order to provide you with the best possible support for your individual needs - whether it‘s living a healthy life, having enough time for your family, or developing your skills - we offer a wide range of different, site-specific benefits. Remote space: For our remote working employees we grant you 500,00 € to set up your office space from home. To create an environment for you and how you work best. Anchor days: As per your remote contract there will be some occasions to travel to office for anchor days, this is fully reimbursed including any travelling costs or hotel expenses. Sports: Stay healthy. Profit from a membership (M) package at Urban Sports Club, so that you can take advantage of a huge variety of sport offers. Personal development: Grow! We support and encourage your individual development through various in- and external trainings. Vacation: 30 days paid vacation per annum and the option to take unpaid vacation of up to 10 days to those who have been employed with us for more than one year.