CRM Analyst, Segmentation

Job Description: • Clearly communicate insights and recommendations to the team backed by data • Help define subsets of the total addressable market where C&W Services has a higher likelihood of winning business • Collaborate with the Business Development organization and deliver a win/loss analysis to ensure target alignment • Work with the Operations teams to identify opportunities for revenue and margin expansion and retention within our existing base of clients • Support marketing & CRM campaigns with audience definition and list operations for outbound marketing campaigns that deliver against revenue-driving goals • Work with the Marketing team to analyze and report on campaign results and user behavior to identify opportunities to improve targeting and engagement • Collaborate with the Solutions team to align target markets with a solutions-view on feasibility with a goal of helping the team identify opportunities for new or enhanced solutions and services • Partner with the Technology team on predictive analytics, segmentation, and modeling • Contribute to ideation process with strategic insights, supporting the development of CRM tactics and revenue driving opportunities Requirements: • 3+ years of demonstrated success in a segmentation, business, and/or CRM analytics role • Experience working with Salesforce • Knowledge of Python and SQL; HTML and CSS is a plus • Analytically minded strategic thinker who can proactively identify opportunities for growth • Commitment to interpersonal effectiveness • Ability to champion ideas and execute in an expedited time frame and to establish trust and maintain a collaborative spirit working cross-functionally in the organization • Champions diversity and creates an environment of inclusion • Possesses a growth mindset and works with positive intent • Promotes continuous improvement, embraces change and is a change agent Benefits: • health, vision, and dental insurance • flexible spending accounts • health savings accounts • retirement savings plans • life and disability insurance programs • paid and unpaid time away from work Apply tot his job