CRISIS RESPONSE COUNSELOR SWING SHIFT
About the position
Responsibilities
• Respond to calls from the after-hours hotline and assist families in need of emergency shelter with emergency hotel reservations.
• Provide after-hours crisis intervention.
• Assist Program Director and Case Manager with managing the UAV program waitlist.
• Enter notes into Salesforce and ONE System databases.
• Complete site reports and incident reports.
Requirements
• Must be comfortable working alone, overnight, and traveling to meet families at the hotel at any point during the shift.
• Understanding of issues facing homeless families and of trauma-informed care.
• Strong communication skills, particularly over the phone.
• Ability to work autonomously with minimal direct supervision.
• Computer skills (Microsoft Office, Google Suite).
• Salesforce experience a plus.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.
Benefits
• Salary: $28 - $31 per hour.
• Paid time off: just under 4 weeks of vacation your first year, just under 5 in your second.
• Paid holidays, sick time, family leave.
• Health, dental, and vision insurance fully covered for employees and dependent children.
• Long-term disability and life insurance provided.
• Retirement contribution of 5% of salary after one year, vesting during years 2-5.
Apply Now
Apply Now
Responsibilities
• Respond to calls from the after-hours hotline and assist families in need of emergency shelter with emergency hotel reservations.
• Provide after-hours crisis intervention.
• Assist Program Director and Case Manager with managing the UAV program waitlist.
• Enter notes into Salesforce and ONE System databases.
• Complete site reports and incident reports.
Requirements
• Must be comfortable working alone, overnight, and traveling to meet families at the hotel at any point during the shift.
• Understanding of issues facing homeless families and of trauma-informed care.
• Strong communication skills, particularly over the phone.
• Ability to work autonomously with minimal direct supervision.
• Computer skills (Microsoft Office, Google Suite).
• Salesforce experience a plus.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.
Benefits
• Salary: $28 - $31 per hour.
• Paid time off: just under 4 weeks of vacation your first year, just under 5 in your second.
• Paid holidays, sick time, family leave.
• Health, dental, and vision insurance fully covered for employees and dependent children.
• Long-term disability and life insurance provided.
• Retirement contribution of 5% of salary after one year, vesting during years 2-5.
Apply Now
Apply Now