Credit Customer Service Representative, Hybrid Flex various schedules W/Weekends - Mason,OH

Macy's is a storied retail company that has been part of American culture for over 160 years. They are seeking a Credit Customer Service Representative who will provide outstanding service to customers and store colleagues regarding credit-related inquiries and issues, ensuring a positive customer experience.ResponsibilitiesOffer an exceptional customer experience by warmly greeting and engaging with customers, ensuring each interaction is sincere and friendlyInvestigate and resolve customer issues or disputes related to credit reports, billing, payments, account balances, and other credit-related matters in a timely mannerPromote and communicate current sales and loyalty promotionsPerform thorough account investigations to address customer concerns or conflicts regarding credit reports, billing discrepancies, payments, account balances, and other credit-related issues, ensuring follow-up with customers as necessaryPrecisely document and update customer data, communications, and case specifics within the agent desktop platformsAdopt an entrepreneurial mindset and utilize empowerment to efficiently handle customer accommodationsRegular, dependable attendance and punctualityResponsibilities may fluctuate due to business need and colleagues may be responsible to correspond with customers via inbound calls, chats, or emailsFoster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communitiesSkillsStrong communication skills, both written and verbal, to facilitate open and continuous communication within the customer, team and across functional linesExcellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departmentsCapability to approach business challenges and opportunities with creative, strategic, and technical thinkingCareful attention to detail in handling daily tasks, examining reports and making sure business goals are metAdaptable and able to adjust quickly to changing customer expectations and needsAbility to complete financial transactions accurately and proficientlyAble to solve practical problems within a variety of sales scenariosPartner with stores, suppliers, distribution centers, buyers, and senior executives on intricate and urgent client matters to demonstrate that our relationships set us apart as Like No Other Store in the WorldPassion to resolve customer problems in a constructive and forward-looking way and of managing multiple tasks at once in a fast-paced environmentMinimum of one year experience in customer service or a related field, preferably in the credit services industry or retail selling preferredAble to work a flexible schedule including evenings & weekendsEmpathic, patient, and professional while dealing with customers, especially in stressful situationsEnjoy meeting people, learning about them, and sharing informationStrong organizational skills to manage multiple tasks with moving partsFlexible and able to use sound judgment in ambiguous situations and be able to manage multiple projects at once while maintaining superior resultsProlonged periods (at least two consecutive hours) of sittingRegularly required to sit, talk, hear, reach with hands and arms, requires close visionFrequent use of computers and handheld electronic equipmentExperience in the credit services industry or retail sellingBenefitsMerchandise discountsPerformance-based incentivesAnnual merit reviewEmployee Assistance Program with mental health counseling and legal/financial adviceCompany OverviewMacy's is America’s store for life. The largest retail brand of Macy's, Inc. It was founded in 1858, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.macysjobs.com.Company H1B SponsorshipMacy's has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024, 10 in 2022, 26 in 2021, 37 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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