Credit Card Customer Service Representative 1

Arvest Bank is seeking a Credit Card Customer Service Representative 1 to provide exceptional service to customers. The role involves answering customer service calls, processing requests, and maintaining product knowledge to assist cardholders effectively. Responsibilities Provide exceptional internal and external customer service in a professional manner which includes answering phone calls promptly, responding in a timely manner and using caller’s name Respond to customer service requests using appropriate bank and credit card processor systems Enroll and train cardholders on bank and/or credit card websites to ensure customer ability to maintain credit card account online Process requests from cardholders including customers with credit balances on accounts; balance transfer requests ensuring required documentation and correspondence is completed and posted to account Respond to cardholder correspondence concerning changes in authorized users and/or credit line changes; determine if correspondence conforms to local, state and federal regulations; take appropriate action to gather required documentation and/or complete the request Maintain high level of product knowledge regarding all aspects of consumer card programs including features and benefits, fees and service charges, and disclosure requirements Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties.This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity Support and uphold the Arvest Mission Statement Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation Promote professionalism at all times Skills High school diploma or equivalent required 1 year customer service experience required Must be able to arrive at work on time, work on site and have regular work attendance Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style Must be able to provide cordial customer service regardless of customer personality, presence or communication style Must be able to perform several tasks at once Must be able to work in a stressful atmosphere Must be able to rotate job tasks Must be able to occasionally work overtime Must be able to greet others cordially Must be able to coordinate multiple and changing priorities Must be able to verbally communicate with all other associates Must be able to operate telephone, scanner, copier and FAX machines Must be able to move from department, division, or bank to department, division or bank to attend meetings Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation Spanish/English Bilingual Speaker Previous banking or call center experience BenefitsComprehensive suite of benefits Full range of health and life, financial, and wellness benefits Company Overview Arvest Bank is a community-based financial institution serving more than 110 communities in Arkansas, Kansas, Missouri and Oklahoma.It was founded in 1961, and is headquartered in Lowell, Arkansas, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Arvest Bank has a track record of offering H1B sponsorships, with 3 in 2025, 6 in 2023. Please note that this does not guarantee sponsorship for this specific role.