Corporate Services Specialist - Kroger Team
About the position Responsibilities • Handles service requests (including but not limited to empty and returns, extra pickups, service escalations, container deliveries and relocations), emails, inquiries and transactions from various segments within the book of business. • Communicates concise and accurate information. • Maintains relationships with customers that are in line with the PM and SAM expectations. • Enhance the customer service function to exceed our customers expectations by providing focused support for the customer. • Documents each request, ensuring service, pricing and other required information are entered into our Acorn system. • Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions. • Confirms understanding of customer needs, issues, and requests. • Escalates unresolved issues to supervisor or manager of customer service. • Uses authorized system to gather and provide information and/or update customer records. • Provides standard information and education regarding service options, charges, billing, and contracts. • Completes cross training with Operations, Sales, Billing and Greenleaf. • Strives to meet or exceed service and operational goals established, including productivity, quality, and timeliness goals of completing assigned queues personal and team. Requirements • Education: Bachelor's Degree (accredited) in relationship management, sales, marketing, business administration or similar area of study; or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience. • Experience: 1 year of relevant work experience (in addition to education requirement). • Proficient in MS Office. • Strong keyboarding skills and words per minute. • Professional verbal and email communication skills. Nice-to-haves • Excellent verbal, written and analytical skills. • Professional phone and email etiquette. • Ability to multi-task. • Ability to react well under pressure and treats others with respect. • Identifies and resolves problems in a timely manner. • Prioritizes and plans work activities. • Focuses on solving conflicts and listening to others without interrupting. • Be punctual at work. • Works efficiently and effectively, both independently and as a team to ensure exceeding standards. • Balances team and individual responsibilities and helps build a positive team spirit. • Adapts and able to deal with frequent changes in the work environment. • Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments. • Demonstrates accuracy and thoroughness to meet productivity standards in a timely manner. Benefits • Medical, Dental, Vision, Life Insurance and Short Term Disability. • Stock Purchase Plan. • Company match on 401K. • Paid Vacation, Holidays, and Personal Days. Apply tot his job