Corporate IT Support

The Role As an IT Support Analyst, you will play a key role in enabling the success of Medallia employees. This includes ensuring the constant availability of IT services, performing initial triage of support inquiries, and resolving technical issues. This is also a unique opportunity to partner with our infrastructure, application support, and business intelligence teams, all working towards one common goal; the success of Medallia employees. You will be the first point of contact for our employees and the familiar face for Medallia IT! What we’re looking for: Exceptional customer service skills with experience in supporting users. Experience in supporting MDM-managed Apple / Mac hardware within an enterprise environment Experience in supporting or administering applications such as Google Workspace, Okta, Jira, Confluence, Slack and Zoom Experience in onboarding & offboarding employees, including access provisioning & deprovisioning and hardware delivery & collections Experience in supporting on-site office infrastructure including networking infrastructure, meeting rooms, event spaces & printers. Strong verbal & written communication skills, including contributing to user & technical documentation. Ability to manage multiple, competing tasks, projects & priorities with ease. Identify technical gaps and escalate issues to other parts of the organization. Qualifications and Experience Bachelor's degree in related field. Excellent verbal and written communication skills in English. 5+ year(s) of experience in a customer-focused, technical support environment. Ability to work a flexible schedule including nights and weekends; work hours will be based on business needs. 1+ year(s) experience with evaluating and troubleshooting technical issues and explaining resolutions in a simple way. 5+ year(s) of supporting Mac, Windows, iOS, and Android environments 5+ year(s) of supporting Google Chrome, O365, Slack, and Zoom desktop applications 5+ year(s) of user administration experience in SaaS platforms including; Google Suite, Okta, Slack and Zoom 5+ year(s) of user administration experience in Active Directory; including user management, group policies, domain joining, and Remote Desktop Services. 5+ year(s) using a ticketing system to document issues and their resolutions Originally posted on Himalayas