Coordinator ResMax Global Support
About the position Responsibilities • Address support inquiries about HRCC/ResMax services such as GA intervention fees, billing issues, and reservations. • Collaborate with hotel leaders and vendors to set up ResMax. • Curate and translate documents, including marketing materials and website updates, into Spanish. • Build and analyze reports to provide visibility into performance; conduct root cause analysis and make recommendations. • Update daily records of tasks and activities in Salesforce. • Perform other duties and functions that would support HRCC as assigned. Requirements • Proficient in data analysis using Microsoft Excel (including pivot tables). • Ability to build templates and mail merges in Word. • Create PowerPoint presentations. • Bilingual in English and Spanish. • One (1) year experience working in Sales, Reservations, or Front Office at a Hilton hotel or other major hotel company. • Six (6) months working within Hilton Reservations and Customer Care. Nice-to-haves • BA/BS Bachelor's Degree. • Three (3) months experience in the HRCC Business Development Team (ResMax Global Support or Hilton Housing). • Experience creating marketing material utilizing PowerPoint & Canva. • Conversational in Portuguese, both written and spoken. Benefits • Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night. • Hilton Shares: Employee stock purchase program (ESPP) at a 15 percent discount. • Paid parental leave for eligible Team Members, including partners and adoptive parents. • Mental health resources including free counseling through our Employee Assistance Program. • Paid Time Off (PTO). • Comprehensive medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance. • 401(k) savings plan with company match. • Flexible spending accounts and health savings account. • Access to a care coordination program (“Wellthy”). • Legal services program and educational assistance program. Apply tot his job