COO & CPO

Job Title: Chief Operating Officer (COO) & Chief Product Officer (CPO) Department: Operations & Product Reports to: COO / Co-Founders About Luna Joy Luna Joy is a leading provider of mental health services, specializing in supporting women through their mental wellness journey. We offer holistic therapy and medication management to help women overcome challenges like postpartum mental health issues. Our dedicated team of professionals works in a collaborative, flexible, and remote environment, ensuring comprehensive care for our clients. We are rapidly expanding and committed to improving access to quality mental health services across the U.S. Job Overview The Chief Operating Officer (COO) & Chief Product Officer (CPO) is responsible for building and scaling the operational and product infrastructure that powers LunaJoy’s clinical care delivery across the U.S. This role ensures that systems, workflows, and technology are optimized for efficiency, growth, and high-quality patient outcomes. This is a hands-on executive leadership role for someone who thrives in fast-paced, high-growth environments and can operate at both a strategic and execution level. You will work cross-functionally with clinical, operations, product, and leadership teams to design scalable systems, improve performance, and drive sustainable growth. As part of the Luna Joy team, you will play an essential role in directly contributing to supporting the mental health journey of one million women with purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, and the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. Key Responsibilities Operational Leadership & Execution Own and optimize end-to-end operational workflows: Intake → Scheduling → Care Delivery → Billing → Follow-up Build scalable systems to support multi-state growth and increasing patient volume Drive operational efficiency, margin improvement, and cost optimization Establish and track key performance metrics: Provider utilization Patient conversion (referral → booked → seen) Revenue per provider and per patient Identify operational bottlenecks and implement solutions quickly and effectively Product Strategy & Development Translate operational challenges into scalable product and system solutions Partner with engineering and technical teams to build and enhance: EHR workflows and integrations CRM and referral management systems Scheduling and capacity optimization tools Patient onboarding and engagement experiences Own and execute the product roadmap aligned with company growth goals Drive automation and AI adoption to improve efficiency and reduce manual work Data, Analytics & Performance Build and operationalize dashboards to monitor: Capacity and availability across states and payers Booking speed and access to care Utilization, fill rates, and cancellations Revenue and margin performance Use data to identify trends, risks, and opportunities for improvement Partner with leadership to drive data-informed decision-making Cross-Functional Collaboration Work closely with Clinical, Care Coordination, Sales, Finance, and Compliance teams Ensure operational readiness for new programs, partnerships, and market expansion Align product, operations, and clinical teams to function as a cohesive system Leadership & Team Development Hire, lead, and develop high-performing teams across operations and product functions Foster a culture of accountability, speed, and continuous improvement Provide structure, clarity, and direction in a fast-growing, evolving environment Qualifications 8–15+ years of experience in operations, product, or general management roles Prior experience as a COO, Head of Operations, VP Operations, and/or Head of Product Proven success scaling operations in high-growth environments Strong understanding of U.S. healthcare operations, including multi-state models and payer dynamics Demonstrated ability to build scalable systems and processes from the ground up Strong analytical skills with experience using data and performance metrics to drive decisions Excellent leadership, communication, and cross-functional collaboration skills Ability to thrive in ambiguity and execute with speed Nice to Haves Experience in healthtech, telehealth, behavioral health, or integrated care models Familiarity with EHR systems (e.g., AdvancedMD, Athena) and CRM/automation platforms Experience implementing AI or automation tools within operations or product workflows Background in scaling operations across multiple markets or service lines Why Luna Joy? Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities. Flexibility & Work-Life Balance: We offer a fully remote work environment that allows you to work from wherever you're most comfortable. Collaborative & Inclusive Culture: Join a community of diverse talent who share your passion for making a difference. High Impact Opportunity: Play a key leadership role in shaping the future of LunaJoy’s growth, operations, and product strategy. Compensation & Benefits Compensation Range: $3,500 - $4,000/ month based on the individual's location, experience, qualifications, and applicable requirements. Equity and performance-based incentives may be included. Access to educational resources and a supportive community of like-minded professionals. Interview Process HR Screen: Initial screening to review experience, alignment, and cultural fit. Second Phase with Hiring Manager: Deep dive into operational and product experience, problem-solving approach, and leadership style. Final Interviews: Meet with executive leadership to assess strategic alignment and long-term fit. Offer Stage: Formal offer including compensation, benefits, and role expectations. Onboarding & Training: Structured onboarding to ensure success in systems, workflows, and leadership integration. Inclusion Statement At Luna Joy, we are committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women’s mental health. We encourage individuals from all backgrounds, including those from historically underrepresented groups, to apply and join us in creating a positive impact in our communities.