Contractor Relations Specialist - Hybrid

InfoTrack US is a company that supports a network of independent contractors delivering litigation support services. As a Contractor Relations Specialist, you will coordinate communications between contractors and internal teams, ensuring they have the necessary tools and support to excel in their roles.ResponsibilitiesConduct daily reviews of key performance indicators and service level activity; perform contractor outreach as needed, including escalating issues and identifying trends in late performance, availability, and communicationManage the payment inquiry queue by responding to inquiries in a timely manner, resolving straightforward issues, or routing them to the appropriate internal teamsReview contractor payment reports on a regular cadence, including new payments, outstanding balances, and digital wallet transactionsAssist in monitoring and updating contractor credentials, including registration information, driver's licenses, and insurance documentationReview contractor profiles to ensure information is accurate and aligned with communication preferencesMaintain a log of active issues, ensuring consistent follow-up through resolutionReview and respond to contractor notes within internal systems, serving as a first point of contact and escalating when appropriateAnswer the contractor support phone line for urgent, in-field questions and determine the best path to resolutionMonitor and respond to actionable emails, including signed affidavits, job-related questions, and payment requestsAssist with sourcing activities, including obtaining registration lists and related documentation from county offices on a recurring basisSupport Contractor Success Team managers throughout the recruitment and onboarding process, including contractor profile creation and system setupParticipate in special projects and provide support on team initiatives as neededSkillsHigh school diploma or equivalent required; associates/bachelor's degree, or equivalent professional experience is preferred1-2 years of experience in a similar role, preferably in a legal or contractor management environmentStrong organizational skills with the ability to manage multiple tasks and timelinesEffective Communication: Excellent verbal and written communication skills to interact with Contractors and internal staffProblem-Solving Skills: Ability to identify issues and implement solutions proactivelyInterpersonal Skills: Build and maintain positive relationships with Contractors and colleaguesAttention to Detail: Ensure accurate documentation and adherence to operational standardsTechnical Skills: Proficient in Microsoft Office Suite and familiar with CRM systemsAnalytical Skills: Ability to analyze data and trends to make informed decisionsBenefits401(k) MatchMedical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiumsEmployer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance20 Days of Paid Time Off (PTO)11 Paid Holidays"Be Me Time" off for mental health, re-charging, volunteeringMatching Gift ProgramCompany OverviewInfoTrack US is a legal technology firm that provides a platform with legal data, services, and smart searches. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://www.infotrack.com/.



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