Contract Remote Client Accounts Administrator
Our client is a leading global business law firm looking for a collaborative, results-oriented individual who enjoys working in a fast-paced environment and has exceptional problem-solving skills. Naviga has been engaged to identify a Contract Client Accounts Administrator to join their team.
Title: Contract Client Accounts Administrator
Location: Remote, AZ, CA, DC, DE, FL, GA, IL, MA, MD, MN, NJ, NY, PA, TX, VA, WA
Hours: 9 am -5:30 pm EST
Key Notes/Company Details:
Headquartered in both Chicago, IL and London, England.
Multi-Billion Dollar Business, Employing over 3600 Lawyers
Culture includes individuals of high standards, providing support and collaboration throughout the business
Work with a reputable global firm known for its excellence in professional services.
Temporary position with potential for growth and advancement within the firm.
Responsibilities:
Connect with stakeholders to understand business needs, develop and implement best practices for billing management functions
Continually drive results through innovation and thought leadership
Lead a team of billing specialists, ensuring overall alignment with the firms billing practices, policies and procedures
Be responsible for providing daily supervision, support and guidance to direct reports
Ensure work assignments are completed in a timely manner and meet the expectations of internal and external clients
Meet regularly with individual direct reports, provide coaching and training to the team, recognize areas for professional development, complete performance reviews, and conduct the annual review with the employee
Provide training to ensure that billing processes and policies are applied consistently across the department and onboard new team members
Provide training and guidance on billing processes and procedures, along with securing other training as needed to ensure success
Interact with clients, attorneys, and business professionals and act as a point of escalation
Research and resolve billing issues, including account analysis, and assists attorneys and the billing team with processing and collecting invoices in a timely manner
Escalate unresolved billing issues to senior management for timely resolution as needed
Continually track team metrics to ensure the team is meeting service level requirements, analyze service level issues, and implement solutions expeditiously
Analyze the need for additional metrics to continuously drive exceptional client service levels
Create and maintain complex monthly reporting, as well as review data for accuracy prior to submitting
Determine if additional reporting is needed to drive exceptional client support
Participate and support project management initiatives, as well as lead and manage projects to include project planning, development, and execution
Meet regularly with assigned team members and prepare agendas and capture/tracks important discussion items
Track and resolve tickets assigned by the Accounting Service Desk on a daily basis
Requirements:
5 years experience successfully managing high volume billing portfolios in a law or professional services firm
Experience as a team lead (preferred)
Expert experience and knowledge with the following:
Client Accounts (to include domestic, global and e-Billing)
Direct Billing
Experience with Quality Assurance and strong understanding of pricing arrangements
Experience with strong computer skills including advanced proficiency of Excel, as well as accounting systems such as Aderant
Requires proficiency in e-billing applications such as Bill Blast or e-Billing Hub.
Must be team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs
Must have strong attention to detail
Ability to troubleshoot and resolve complex problems
Must have proven analytical skills
Must exercise sound judgment and have decision-making skills
Strong communication and interpersonal skills required to interact with business professionals and timekeepers
Ability to work independently and is able to take direction well
Ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team
Education:
High School Diploma required, Bachelors Degree in Finance, Accounting or similar field preferred
Apply Now
Title: Contract Client Accounts Administrator
Location: Remote, AZ, CA, DC, DE, FL, GA, IL, MA, MD, MN, NJ, NY, PA, TX, VA, WA
Hours: 9 am -5:30 pm EST
Key Notes/Company Details:
Headquartered in both Chicago, IL and London, England.
Multi-Billion Dollar Business, Employing over 3600 Lawyers
Culture includes individuals of high standards, providing support and collaboration throughout the business
Work with a reputable global firm known for its excellence in professional services.
Temporary position with potential for growth and advancement within the firm.
Responsibilities:
Connect with stakeholders to understand business needs, develop and implement best practices for billing management functions
Continually drive results through innovation and thought leadership
Lead a team of billing specialists, ensuring overall alignment with the firms billing practices, policies and procedures
Be responsible for providing daily supervision, support and guidance to direct reports
Ensure work assignments are completed in a timely manner and meet the expectations of internal and external clients
Meet regularly with individual direct reports, provide coaching and training to the team, recognize areas for professional development, complete performance reviews, and conduct the annual review with the employee
Provide training to ensure that billing processes and policies are applied consistently across the department and onboard new team members
Provide training and guidance on billing processes and procedures, along with securing other training as needed to ensure success
Interact with clients, attorneys, and business professionals and act as a point of escalation
Research and resolve billing issues, including account analysis, and assists attorneys and the billing team with processing and collecting invoices in a timely manner
Escalate unresolved billing issues to senior management for timely resolution as needed
Continually track team metrics to ensure the team is meeting service level requirements, analyze service level issues, and implement solutions expeditiously
Analyze the need for additional metrics to continuously drive exceptional client service levels
Create and maintain complex monthly reporting, as well as review data for accuracy prior to submitting
Determine if additional reporting is needed to drive exceptional client support
Participate and support project management initiatives, as well as lead and manage projects to include project planning, development, and execution
Meet regularly with assigned team members and prepare agendas and capture/tracks important discussion items
Track and resolve tickets assigned by the Accounting Service Desk on a daily basis
Requirements:
5 years experience successfully managing high volume billing portfolios in a law or professional services firm
Experience as a team lead (preferred)
Expert experience and knowledge with the following:
Client Accounts (to include domestic, global and e-Billing)
Direct Billing
Experience with Quality Assurance and strong understanding of pricing arrangements
Experience with strong computer skills including advanced proficiency of Excel, as well as accounting systems such as Aderant
Requires proficiency in e-billing applications such as Bill Blast or e-Billing Hub.
Must be team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs
Must have strong attention to detail
Ability to troubleshoot and resolve complex problems
Must have proven analytical skills
Must exercise sound judgment and have decision-making skills
Strong communication and interpersonal skills required to interact with business professionals and timekeepers
Ability to work independently and is able to take direction well
Ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team
Education:
High School Diploma required, Bachelors Degree in Finance, Accounting or similar field preferred
Apply Now