Content and Communications Specialist

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Content and Communication Specialist supports the daily operations of the CrossCountry Mortgage (CCM) company intranet and assists with writing and reviewing communications. This role is responsible for creating, editing, and auditing pages on the intranet and running reports and analytics. This role supports the Operations Communication Team and Content and Communication Team Lead. The Content and Communication Specialist collaborates with various internal departments and stakeholders to ensure published content remains relevant and up to date. This role includes recurring tasks and larger projects. Job Responsibilities: Support the company intranet by publishing content requests and updates as needed. Provide insight and recommendations to ensure intranet content is accurate and relevant. Utilize design, communication, and problem-solving skills to translate ideas and insights into measurable outcomes. Assist the Operations Communications Team with drafting and reviewing communications. Work within brand and publishing standards. Manage and maintain user profiles and permissions on the intranet. Review site analytics with site administrators and management. Collaborate with project managers and vendors to understand release schedules, new functionality, and upgrades. Maintain the voice and style of the company intranet to serve as a digital representation of CCM company culture as well as the employee experience. Provide oversight to ensure intranet content and company communications are up to date and aligned with overall company strategies. Monitor the team support queue which includes answering general questions, new content requests, and resolving errors. Qualifications and Skills: Bachelor’s degree or equivalent combination of education and experience. Experience in technical writing and/or communication. Experience working with web-based technology such as an intranet or similar platform, preferred. Experience working in project management, preferred. HTML/CSS experience, preferred. Mortgage industry experience, preferred. Excellent attention to detail, communication, and organization skills. Excellent prioritization and time management skills. Proficient with Microsoft Office Suite (Word, Excel, PowerPoint). This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. #LI-CCMREC CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org. Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area. Apply tot his job