Contact Center Specialist I - State National (Remote Role-October 2024 Class)
About the position Responsibilities • Respond to inbound calls from borrowers and financial institutions. • Perform outbound calls to insurance companies and agencies to verify insurance information. • Quickly analyze account history on a proprietary computer system to provide accurate information. • Meet individual and team performance standards while maintaining good attendance and dependability. • Show courtesy and professionalism on all calls to ensure a positive customer experience. • Perform insurance verifications via outbound calls and the internet. Requirements • High school diploma or equivalent required. • Minimum one year of customer service experience. • Strong customer service orientation with active listening skills and a high attention to detail. • Professional verbal and written communication skills. • Ability to solve routine problems using established procedures. • Ability to type a minimum of 25 WPM. • Intermediate computer skills. Nice-to-haves • Prior experience with auto insurance or collateral protection insurance. Benefits • Multiple health, dental, and vision insurance plan options. • Optional life, disability, and AD&D insurance. • 401(k) with employer match contributions. • Employee Stock Purchase Plan. • Paid Time Off (PTO). • Corporate holidays and floating holidays. • Parental leave. • Hybrid working schedules of 3 days in the office and 2 days remote. Apply tot his job