Contact Center Representative (Temp)

AdelFi, a division of Christian Community Credit Union, is seeking a Temp Customer Service/Call Center Representative to deliver exceptional customer service. The role involves educating members on products, addressing banking inquiries, and ensuring a fulfilling banking experience. Responsibilities Proactively educate members on our array of products and services Effectively communicate the benefits of various account types Guide members and applicants in selecting the options that best suit their needs Deliver an outstanding member experience that meets or exceeds expectations through diverse channels such as phone, email, chat, and SMS Tackle inquiries and problem-solving with confidence Take ownership of new and different requests to enhance the organization’s reputation Create account records over the phone, ensuring a seamless and fulfilling banking experience for every member Skills High school diploma or equivalent required Minimum one year of experience working in a customer service position for a bank/credit union required Cross-selling experience required Ability to work with computer systems and under pressure in a fast-paced environment required Good organizational skills, telephone techniques, and attention to detail required Excellent verbal & written communication skills; good math aptitude & accurate typing skills at 35wpm required Must be available to train in Brea for 6-8 weeks, then work Hybrid and work in the office at least one full business day a week, Monday-Friday, 8:00am-5:15pm (40 hours per week) required Minimum one year of experience dealing with the public in a call center environment preferred Bilingual skills (English/Spanish) preferred Knowledge of accounting principles preferred Company Overview AdelFi, a Division of CCCU, is a credit union that partners with individuals, families, Christ-centered ministries, and businesses to protect, grow, and share their financial resources. It was founded in 1964, and is headquartered in Brea, California, USA, with a workforce of 51-200 employees. Its website is