Contact Center Representative I-Part Time
About the position
Responsibilities
• Provide quality interactions with inbound and outbound member calls that create an excellent service experience to promote the Veridian brand.
• Understand and be familiar with Bank Secrecy Act (BSA) guidelines.
• Conduct member transactions including: loan payments, deposits, withdrawals, transfers and SWBC payments.
• Complete member requests including: opening certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, initiation of direct deposit/ EFT/payroll deduction, etc.
• Actively cross-sell credit union services by providing information to current, new and potential members.
• Consistently achieve established monthly and annual sales and service goals.
• Actively refer members to appropriate position and/or department within all Veridian Companies.
• Maintain necessary departmental files, updating member/credit union information as required.
• Prepare and maintain reports as required.
• Maintain member confidence and protect operations by keeping information confidential.
• Contribute to team effort by accomplishing related results as needed.
• Proficient in answering member inquiries surrounding: Online Banking, Mobile Banking, Remote Deposits, Bill Payment, Remote Transfers, etc.
• Support at the first point of contact through problem solving skills and utilization of resources in the areas of card services, rate inquiries, ACH, and Account Resolutions.
• Skilled in Member Contact Center software: EchoSign, SWBC, Jabber, Cisco Agent, ApplePay, etc.
Requirements
• High School Diploma.
• Related work experience in customer service, preferably in a call center environment and/or at a financial institution.
• Proficiency in electronic services.
• Fluent computer skills in a Microsoft Windows Environment.
Nice-to-haves
• Fluency in Spanish or Bosnian speaking welcome. Earn $1.50 more per hour worked!
Benefits
• Part-Time (32-35 hr.) Flexible weekday schedule.
• Hybrid Remote- 2 days in-office per week choosing from T/W/TH. Rest of the week working from home!
• Pay: $17.06 an hour
Apply Now
Apply Now
Responsibilities
• Provide quality interactions with inbound and outbound member calls that create an excellent service experience to promote the Veridian brand.
• Understand and be familiar with Bank Secrecy Act (BSA) guidelines.
• Conduct member transactions including: loan payments, deposits, withdrawals, transfers and SWBC payments.
• Complete member requests including: opening certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, initiation of direct deposit/ EFT/payroll deduction, etc.
• Actively cross-sell credit union services by providing information to current, new and potential members.
• Consistently achieve established monthly and annual sales and service goals.
• Actively refer members to appropriate position and/or department within all Veridian Companies.
• Maintain necessary departmental files, updating member/credit union information as required.
• Prepare and maintain reports as required.
• Maintain member confidence and protect operations by keeping information confidential.
• Contribute to team effort by accomplishing related results as needed.
• Proficient in answering member inquiries surrounding: Online Banking, Mobile Banking, Remote Deposits, Bill Payment, Remote Transfers, etc.
• Support at the first point of contact through problem solving skills and utilization of resources in the areas of card services, rate inquiries, ACH, and Account Resolutions.
• Skilled in Member Contact Center software: EchoSign, SWBC, Jabber, Cisco Agent, ApplePay, etc.
Requirements
• High School Diploma.
• Related work experience in customer service, preferably in a call center environment and/or at a financial institution.
• Proficiency in electronic services.
• Fluent computer skills in a Microsoft Windows Environment.
Nice-to-haves
• Fluency in Spanish or Bosnian speaking welcome. Earn $1.50 more per hour worked!
Benefits
• Part-Time (32-35 hr.) Flexible weekday schedule.
• Hybrid Remote- 2 days in-office per week choosing from T/W/TH. Rest of the week working from home!
• Pay: $17.06 an hour
Apply Now
Apply Now