Contact Center Representative I

Kelly Services is hiring a Contact Center Customer Service Representative I. This role involves managing high-volume customer interactions through calls, emails, and tickets while providing accurate solutions and support to customers. Responsibilities Respond to a high volume of inbound and outbound customer calls, emails, and service tickets Maintain a high level of professionalism and build positive rapport with internal and external customers Identify customer needs and deliver accurate, timely solutions Create and manage customer cases using information provided by customers Enter quotes and orders promptly and accurately Review customer purchase orders for accuracy and request updates when needed Provide order status updates, tracking details, and general account support Utilize SAP and other systems to process and document customer requests Follow established communication procedures, guidelines, and service standards Navigate multiple systems and screens while maintaining accuracy Skills Previous customer service experience required Strong data entry accuracy and attention to detail Patient, diplomatic communication style with strong problem-solving skills Ability to learn new systems and processes quickly Proficiency with Microsoft Office SAP or CRM experience required Flexibility to work varied hours, including nights, weekends, and some holidays High School Diploma or GED required Call center experience strongly preferred College coursework or degree preferred Benefits Weekly pay through direct deposit Medical, dental, and vision insurance options Paid holidays and referral bonuses Long-term and temp-to-hire opportunities Stable, full-time schedules across multiple shifts Supportive onboarding and career guidance from your recruiting team Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability Retirement savings plan Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year) Transit spending account Paid sick leave under the applicable state or local plan Company Overview We’ve been helping organizations find the people they need longer than any other company in the world. It was founded in 1946, and is headquartered in Troy, Michigan, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Kelly has a track record of offering H1B sponsorships, with 85 in 2025, 76 in 2024, 59 in 2023, 74 in 2022, 81 in 2021, 65 in 2020. Please note that this does not guarantee sponsorship for this specific role.