Contact Center Priority Banker (Onsite training to 100% Remote opportunity)

About the position

The Contact Center Priority Banker at Regions provides full-service banking to affluent clients, focusing on delivering appropriate advice, guidance, and education on financial products and services. This role is essential in achieving contact center targets by identifying customer needs and ensuring high-quality service delivery. The position involves both inbound customer interactions and proactive problem resolution, with a pathway to remote work after initial training.

Responsibilities
• Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions' financial products and services.
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• Achieves required levels of inbound phone calls from the top 10% of Regions customer base.
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• Educates and advises customers on products and services, including all loan and deposit types.
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• Takes ownership of customer issues and works proactively with the customer for resolution.
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• Refers customers to an internal team of experts when complex financial goals and needs are recognized.
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• Works with either close supervision or under clearly defined procedures.

Requirements
• High School Diploma or GED
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• One (1) year of experience in customer service/sales
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• Technical specifications for remote work: Download speed of at least 50 Mbps, Upload speed of at least 5 Mbps, Ethernet connection required.

Nice-to-haves
• College Degree
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• One (1) year of experience in banking and/or lending
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• One (1) year of experience in relationship-based client consultation

Benefits
• 401(k) matching
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• Dental insurance
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• Employee assistance program
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• Flexible spending account
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• Health insurance
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• Health savings account
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• Life insurance
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• Paid Vacation/Sick Time
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• Disability Benefits
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• Parental Leave
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• Associate Volunteer Program

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