Contact Center Operations Coordinator
We’re looking for a detail-driven Corporate Services Coordinator to support our fast-paced travel and customer support environment. This role sits at the center of our operation—handling administrative workflows, supporting customer-related processes, and partnering across teams to keep everything running smoothly.
WHAT YOU'LL DO:
Coordinate with hotels to complete credit card verification and check-in processes
Process supplier/vendor requests in real time to support customer bookings
Respond to and manage requests in a shared operations support inbox
Research and resolve customer-related inquiries using internal systems
Support internal travel administration, including tracking and reconciliation of travel vouchers
Partner with teams like Customer Support, Operations, and Accounting to resolve issues
Identify opportunities to improve processes and efficiency
Occasional travel may be required based on business needs, including meetings, conferences or client visits.
WHAT MAKES YOU A FIT:
Previous administrative, coordination, or contact center support experience preferred
Strong written and verbal communication skills
Ability to manage multiple priorities in a deadline-driven environment
High attention to detail and comfort working within structured processes
Problem-solving mindset with the ability to navigate internal systems
Team-oriented, reliable, and proactive
SCHEDULE/HOURS:
Typical Schedule: Monday - Friday, 10:00 AM - 7:00 PM EST
Some training may take place on site at our Duluth, GA office
Remote (not mobile): You’ll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported)
Annual travel to our Duluth office 2–3 times per year based on business needs for meetings, team engagement and development
WHAT WE OFFER:
A respected, mission-driven company committed to innovation and service excellence
Career growth pathways and continuous training
A collaborative culture where your voice is heard and your work matters
Equipment provided and travel covered for required in-person training
This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.
Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at [email protected].
Connecting innovative technology with superior service to advance business travel
Apply Now
WHAT YOU'LL DO:
Coordinate with hotels to complete credit card verification and check-in processes
Process supplier/vendor requests in real time to support customer bookings
Respond to and manage requests in a shared operations support inbox
Research and resolve customer-related inquiries using internal systems
Support internal travel administration, including tracking and reconciliation of travel vouchers
Partner with teams like Customer Support, Operations, and Accounting to resolve issues
Identify opportunities to improve processes and efficiency
Occasional travel may be required based on business needs, including meetings, conferences or client visits.
WHAT MAKES YOU A FIT:
Previous administrative, coordination, or contact center support experience preferred
Strong written and verbal communication skills
Ability to manage multiple priorities in a deadline-driven environment
High attention to detail and comfort working within structured processes
Problem-solving mindset with the ability to navigate internal systems
Team-oriented, reliable, and proactive
SCHEDULE/HOURS:
Typical Schedule: Monday - Friday, 10:00 AM - 7:00 PM EST
Some training may take place on site at our Duluth, GA office
Remote (not mobile): You’ll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported)
Annual travel to our Duluth office 2–3 times per year based on business needs for meetings, team engagement and development
WHAT WE OFFER:
A respected, mission-driven company committed to innovation and service excellence
Career growth pathways and continuous training
A collaborative culture where your voice is heard and your work matters
Equipment provided and travel covered for required in-person training
This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.
Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at [email protected].
Connecting innovative technology with superior service to advance business travel
Apply Now