Contact Center Banker
CONTACT CENTER BANKER
Qualified applicants eligible for a $500 signing bonus...
Job Overview: Members of our call center and customer care teams love to solve problems and connect customers to information and services that improve their banking experience. Youll work alongside external and internal customers in all aspects of retail banking. Whether through Interactive Banking technology, online chats or over the phone, our team members are always ready to lend a helping hand to customers and fellow employees alike. If you consider yourself a problem-solving pro or a customer-service hero, lets talk..
The candidate for this position will be responsible for:
Providing outstanding customer service through Interactive Banking Machines (video teller machines) and our Call Center
Receiving incoming calls, video interactions, and online chats
Interacting with customers on camera and phone and utilizing new technology
Possessing strong communication skills verbally and written to accurately complete transactions and requests for customers
Demonstrating knowledge of Fidelity Bank products and services
Referring products that provide a better banking experience for our customers
Fostering teamwork across all areas of the Bank
Maintaining strict standards of confidentiality and perform duties in a manner that supports Fidelitys core values
Requirements for the position include:
A high school diploma (or equivalent)
Strong written and verbal communication skills
Customer service/chat support experience as well as strong computer skills
Ability to work late and/or flexible hours
EO/AA Employer: Title VII/Protected Veterans/Disability Status
Apply Now
Qualified applicants eligible for a $500 signing bonus...
Job Overview: Members of our call center and customer care teams love to solve problems and connect customers to information and services that improve their banking experience. Youll work alongside external and internal customers in all aspects of retail banking. Whether through Interactive Banking technology, online chats or over the phone, our team members are always ready to lend a helping hand to customers and fellow employees alike. If you consider yourself a problem-solving pro or a customer-service hero, lets talk..
The candidate for this position will be responsible for:
Providing outstanding customer service through Interactive Banking Machines (video teller machines) and our Call Center
Receiving incoming calls, video interactions, and online chats
Interacting with customers on camera and phone and utilizing new technology
Possessing strong communication skills verbally and written to accurately complete transactions and requests for customers
Demonstrating knowledge of Fidelity Bank products and services
Referring products that provide a better banking experience for our customers
Fostering teamwork across all areas of the Bank
Maintaining strict standards of confidentiality and perform duties in a manner that supports Fidelitys core values
Requirements for the position include:
A high school diploma (or equivalent)
Strong written and verbal communication skills
Customer service/chat support experience as well as strong computer skills
Ability to work late and/or flexible hours
EO/AA Employer: Title VII/Protected Veterans/Disability Status
Apply Now