Contact Center Associate I - Telemarketing

Innovative Blood Resources is a key player in the healthcare sector, ensuring blood collection goals are met through effective donor communication. The Contact Center Associate I - Telemarketing will be responsible for recruiting whole blood donations, managing donor appointments, and maintaining accurate donor files while working in a hybrid environment.ResponsibilitiesRecruiting for Whole Blood DonationsCalls appropriate donors based on inventory needsUnderstands minimum requirements for donor recruitment and donor deferral guidelinesUses assertive communication to secure appointmentsParticipates in programs to increase donor base. Includes cold calling to bring in new donors, lapsed donor and frequency campaignsMeets individual and team goals to complete a minimum number of appointments and dials per hourDetermines what is appropriate donation process with each callMeets individual and team goals to complete a minimum number of appointments and dials per hourReminder CallsData EntryScheduling/ Canceling and rescheduling donor appointmentsMaintains accurate donor files and fills out appropriate formsMust be able to navigate a computer quickly moving between web brower tabs, Outlook, Microsoft Word, and ExcelSkillsHigh School Diploma or EquivalentMinimum 1 Year Experience In Telemarketing And/or Customer ServiceAbility to organize and prioritizeBasic computer, typing skills, and math skillsExcellent interpersonal communication skillsAccurate oral and written communication skillsPersuasive sales skills and problem solving skillsAbility to work independently and meet deadlinesWillingness to follow directionCustomer service training experience preferredBenefitsComprehensive benefitsMedicalVisionDentalPaid time offSick days403(b)-retirement plan with a generous employer contributionCompany OverviewInnovative Blood Resources is a non-profit community that provides blood and biomedical services. It was founded in 2012, and is headquartered in Saint Paul, Minnesota, USA, with a workforce of 201-500 employees. Its website is https://www.innovativebloodresources.org/.



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