Contact Center Agent (Roadside Assistance)

Our Company:Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.We are currently looking to grow our team with a Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project. ����Responsibilities:Providing roadside assistance in a safe, professional and timely manner;Acknowledging and resolving customer complaints;Processing inquiries received via phone;Identifying customer needs and helping customers using specific features;Analysing and reporting product malfunctions;Assisting in training new employees when requested by management;Updating our internal databases with information about technical issues and useful discussions with customers;Informing customers about new features and functionalities;Following up with customers to ensure their technical issues are resolved.Your skills:German native speaker or, at least, C1 Level (mandatory)Fluency in English (mandatory)At least 1-3 years of experience as a Customer Care Specialist or similar CSR role Minimum High School diplomaFamiliarity with automotive industry is a plusExperience using help desk software and remote support toolsUnderstanding of how CRM systems workExcellent communication and problem-solving skillsWhat we offer:Competitive Salary and BenefitsOpportunity for rapid growth in the companyTraining according with your path careerCollaborative work environmentMulticultural teamsProactive supportFor more information on our data processing activities and your rights as a data subject, please consult our privacy policy.Ref.: Level BOriginally posted on Himalayas

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