Contact (Call) Center Representative

Consumers Credit Union is a certified Great Place to Work and is currently seeking Contact (Call) Center Representatives. The role involves providing exceptional customer service by assisting members with inquiries about accounts, loans, and online banking, while ensuring a positive experience for each member. Responsibilities Assist members over the phone regarding questions they have about Credit Union products and services Provide prompt, positive and informative service to our members Meet or exceed individual service and productivity goals by delivering a great customer experience, following the interaction review guidelines, and creating a one-stop resolution Utilize multiple sources and modes of communication to retain and apply organizational updates, promotions, and product, service, policy, and procedural changes Communicate with other CCU departments to solve member inquiries and issues quickly and effectively Skills HS diploma or equivalent 1+ year of work experience. Customer service, retail, call center, hospitality, sales, banking/financial or related is preferred High proficiency and comfort level with computer systems/software applications Professional verbal and written communication skills Enjoy working in a fast-paced environment where accuracy is required Self-directed and independent worker Thrive on being helpful, positive, acting with integrity, and embracing inclusion and diversity Bi-lingual Spanish preferred Benefits Medical (High Deductible, HMO and PPO) Dental Vision Spending accounts Short-term disability Long-term disability Life insurance 401(k) savings plan Pension plan Company Overview Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.4 billion in assets and serves more than 276,000 members, making it one of the largest credit unions in the state. It was founded in 1930, and is headquartered in Gurnee, Illinois, USA, with a workforce of 501-1000 employees. Its website is