Consultant, Customer Information Management

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Role Description


This role involves using data to shape customer experiences and deliver personalized, timely, and impactful customer communications.



Lead a portfolio of work aligned to key business units, prioritizing initiatives that enhance customer experience through data-driven communications.


Consult with stakeholders to understand business goals and translate them into clear, actionable data and audience requirements.


Design and deliver data that powers personalized customer communications across channels (email, text, digital, direct mail).


Streamline and standardize how audience data flows across systems to improve efficiency and impact.


Collaborate cross-functionally with marketing, analytics, and technology teams to ensure seamless execution and alignment.


Champion customer-centricity, ensuring all audience data solutions are designed with the customer in mind.


Drive continuous improvement by identifying and implementing enhancements to data tools, processes, and governance.



Qualifications



A strategic mindset with the ability to connect data capabilities to business outcomes.


Strong interpersonal and communication skills—you can influence and gain alignment across teams.


Experience gathering and translating business requirements into technical solutions.


Comfort working in ambiguity and adapting to evolving priorities.


A passion for learning and a drive for continuous improvement.



Requirements



Typically 5 or more years experience in data warehousing, statistical analysis, and marketing/customer data models and queries.


Detailed experience with problem solving in a business environment; working with large customer and/or prospect databases; working with product, geographic, demographic data to identify trends and opportunities.


Expert knowledge in the theory and application of computer-based analytical tools.


Advanced knowledge of PC-based spreadsheet, business intelligence, and database warehousing applications.


Proficiency in developing ad hoc queries using SQL.



Benefits



Medical/dental/vision insurance


Life insurance


Short and long-term disability coverage


Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date


Nine paid holidays


8 hours of Lifetime paid time off


8 hours of Unity Day paid time off


401(k) with company match


Company-paid pension plan


Business casual attire




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