Compliance Call Monitor
Job Description: • Monitor 2-4 lines of business • Higher Targets - Regularly exceeding minimal targets by 5% • Daily call monitoring per the predefined sampling criteria • Analyze quality of calls by focusing on regulatory requirements, sales and service procedures, accuracy of information given and collected, and delivering on Americor’s Customer Experience standards • Communicate findings with relevant managers and team members • Other activities as assigned. Requirements: • Minimum of 6 months of call monitoring experience • High school diploma or equivalent required • Bachelor's degree preferred • Exceptional listening and analytical skills • Strong knowledge of call center processes, procedures, and techniques • Great attention to detail, with the ability to effectively apply policies and procedures to various situations • Superior time management, multitasking, and organizational skills with the ability to meet strict deadlines. Benefits: • Ongoing training and development • Opportunity for career advancement • Medical • Dental • Vision • Company Paid Group Life / AD&D Insurance • Paid Holidays, and 2 Floating Holiday Days to use at will • Paid Time Off • Flexible Spending/HSA • Employee Assistance Program (EAP) • 401(k) match • Referral Program Apply tot his job
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