Complex Casualty Claims Specialist - Northwest Region

Description Join Our Team as a Senior Claims Resolution Specialist – South West Region Are you ready to take your claims expertise to the next level? Personal Lines Casualty Complex is seeking a dedicated and experienced Senior Claims Resolution Specialist to lead the handling of challenging auto and homeowner’s casualty claims across our Southwest Region. In this pivotal role, you’ll take ownership of complex, high-exposure cases, diving deep into investigations, evaluations, and strategic resolutions. This is your opportunity to make a real impact, handling severe and catastrophic injury claims that demand both skill and compassion. If you thrive in a fast-paced environment where your expertise drives meaningful outcomes, we want to hear from you! This position is eligible for up to a $2,500 sign on bonus after 90 days of employment for external candidates with an active All-Lines Adjuster license in Florida or Texas (will need to provide documentation of active license and all CE’s must be completed). Preference for candidates who reside within Mountain or Pacific Time Zones. There is an in-office requirement twice a month if you live within 50 miles of one of our Hub locations. 10% travel may be required for mediations, arbitrations, trials and in-person events. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory. Responsibilities: • Manages, investigates, and resolves auto and homeowner’s casualty claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed procedures and authority. Recommends ultimate resolution on assigned cases in excess of their authority to local claims management and Home Office. • Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. • Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status. • Confers with trial counsel and prepares trial reports. • Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. • Responds to various written and telephone inquiries including status reports. • Ensures adequacy of reserves. Recommends reserve increases on cases in excess of authority. • Accountable for security of financial processing of claims, as well as security information contained in claims files. • Responsible for managing the practices and billing activities of outside and in-house counsel. • May assist in the absence of the Claims Team Manager, representing the company on matters involving state or federal regulatory agencies. • May be involved in special projects and/or mentoring at the direction of local management. Preferred Qualifications: • 5+ years of litigation experience • Expert knowledge of handling personal lines complex claims with severe to catastrophic injuries and fatalities Qualifications: • Must have an expert knowledge of coverage, liability, and complex claims handling procedures. • Must be able to effectively handle claims at the highest technical and complexity level. • Must be knowledgeable of state and federal laws in the adjuster's jurisdiction. • A full working knowledge of claims operations and procedures is required. • Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills. • The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 7 years of directly related experience. • Ability to obtain proper licensing as required. Qualifications • Must have an expert knowledge of coverage, liability, and complex claims handling procedures. • Must be able to effectively handle claims at the highest technical and complexity level. • Must be knowledgeable of state and federal laws in the adjuster's jurisdiction. • A full working knowledge of claims operations and procedures is required. • Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills. • The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 7 years of directly related experience. • Ability to obtain proper licensing as required. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco Apply tot his job