Community Moderator and Engagement Specialist (Global Remote | SaaS), Remote Job

Where Good Vibes Meet Growth Create Spaces People Actually Want to Be In. You know that magic moment when a community goes from meh to alive with energy? That’s what we want you to create. This isn’t just moderating. This is creating connection, sparking conversations, and designing experiences that keep people coming back for more. If you see beyond likes and know how to build real belonging, keep scrolling. This one’s yours. Why This Role Builds More Than Likes Our PassionFighter communities are the heartbeat of Passion.io. Public groups are our front door, creating buzz, credibility, and new customers. Private groups? That’s where the magic deepens - delivering a VIP creator experience. You’ll be the person who makes both spaces thrive. Think: sparking energy, driving meaningful interactions, celebrating wins, and making creators feel unstoppable. ❤️‍ ⚡Your Day-to-Day (aka how you’ll make the magic happen) • Keep conversations flowing - moderating discussions, threads, and live chats • Create a positive, motivating vibe where every member feels seen • Provide quick answers to product questions, escalating the tricky stuff when needed • Drop resources, tips, and opportunities to support members (and nudge leads) • Partner with Marketing and Product to run campaigns, launches, and events • Design and host challenges, competitions, and gamified experiences • Turn member wins into celebrations the whole community feels • Track engagement and sentiment, then act on insights • Build relationships with influencers, advocates, and superfans • Organize virtual events and meetups people actually want to attend Requirements Your Starter Pack for Success • 2+ years managing large online communities (5,000+ members) • Project management chops • Hands-on with community platforms and social tools • Experience creating and enforcing community guidelines • Fluent in engagement metrics and community health reporting • Comfortable handling product support Q's in-community • Killer communication skills: positive, clear, and proactive Flexibility for some North American and EU time zone overlap is required to keep the community thriving globally ☄️ Bonus XP (#LevelUps That Impress Us) ⭐️ You've built measurable engagement strategies ⭐️ Know how to drive revenue through community channels ⭐️ Experience in marketing, business, or coaching spaces ⭐️ Gamification and challenge design is your playground ⭐️ Hosted or run online events / meetups ⭐️ Grown strong partnerships with advocates or influencers Your Community Mojo (what makes you you) ✨ • Blend data smarts and people smarts • Proactive: solving little issues before they go big • A natural connector and culture builder • Stay cool under pressure and keep conversations positive • Customer-first mindset, always • Think creatively - gamifying, energizing, innovating Benefits ❤️ The Passion.io Experience: What We Do & How We Work At Passion.io, we’re on a mission to empower creators to build and monetize their own mobile apps - without coding. Our platform lets 15,000+ creators launch apps and teach their passion. Over 200,000 users (and counting!) are learning through the apps they’ve built. We’re a remote-first crew spread across the globe, passionate about the creator economy, rapid growth, and building tools that change lives. Here’s what makes working with us, well… kinda awesome Remote-First - Work from anywhere in the world! ✈️ Global Gatherings - Meet the team in epic locations (Croatia, Portugal, Greece). Career Growth - Coaching, training, and conferences on us. ⚡ Creative Freedom - Your ideas matter. Your work makes a real impact. ️ Tech Gear Budget - Get the setup you need to shine. ️ Time Off That Counts - 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate. Paid Parental Leave - Because family first, always. Your Hiring Journey (aka how we get to know each other) - Simple, Transparent & Engaging: 1️⃣ Let’s Connect - A quick intro chat with Monique, our Sr. Talent Manager, to learn about you and share what makes Passion.io tick 2️⃣ Deep Dive with Jarret (CS Lead) - Exploring your community experience and how you’d work with our Success team to support creators. 3️⃣ Strategy Spark with Eva (Head of Ops) - Zooming into your ops and collaboration chops, and how you’d connect across teams 4️⃣ Vision Chat with Olly (Head of Performance Marketing) - Tying it all together - your experience with public and private communities, and how you’ll help us achieve our growth vision. Ready to Apply? If your brain is already buzzing with ideas and you’re itching to dive in, we want to hear from you! Slide into our inbox with your application. Don’t just lurk - join the conversation. Hit “Apply” and let’s make community magic happen. Apply tot his job