Community Manager, Forum Remote - or Canada

Position: Community Manager, Forum Remote - United States or Canada Community Manager, Forum – United States; Remote Grammarly offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. About Grammarly Grammarly is the trusted AI assistant for communication and productivity, helping over 40 million people and 50,000 organizations do their best work. Companies like Atlassian, Databricks, and Zoom rely on Grammarly to brainstorm, compose, and enhance communication that moves work forward. Grammarly works where you work, integrating seamlessly with over 500,000 applications and websites. Founded in 2009, Grammarly is No. 7 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces. The Opportunity To achieve our ambitious goals, we’re looking for a Community Manager, Forum to join our Product and Corporate Marketing team. In this role, you will lead the design, content, and programming of our Discourse forum. Your customer obsession and strategic thinking will be crucial in building an inclusive, engaging online community space that connects our users. You’ll be responsible for revamping the look of our current forum, curating and developing content, moderating conversations, and identifying opportunities for engagement and improvement. By leveraging insights from the community, you’ll collaborate with cross-functional teams to support product development, marketing, and growth efforts. Your work will help turn Grammarly’s forum into a hub for conversation, problem-solving, and brand advocacy. In this role, you will: • Lead the strategy, design, and day-to-day management of Grammarly’s Discourse forum, ensuring it is a safe, inclusive, and engaging space for our global user community. • Curate and create forum content, programming, and activities that foster valuable conversations, knowledge-sharing, and peer-to-peer support for multiple audiences and personas. • Moderate discussions with empathy and clarity, setting the right tone, and ensuring alignment with Grammarly’s values and community guidelines. • Partner with Product, Marketing, and Customer Experience teams to surface community insights that shape roadmap priorities, messaging, and engagement strategies. • Collaborate with cross-functional stakeholders to integrate the forum into broader campaigns, product launches, and brand initiatives. Qualifications • 4–5 years of experience in online community management, moderation, customer support, or digital engagement. • Hands-on experience running or moderating forums or digital communities, ideally with experience in SaaS, AI, or productivity platform spaces. • Strong understanding of online community dynamics, including safety, content moderation, and engagement best practices. • Familiarity with community platforms such as Discourse (preferred), Khoros, or Bevy. • Comfortable using community engagement tools (e.g., Common Room) to track sentiment, engagement, and growth. • Exceptional written communication skills with the ability to set a positive, inclusive, and brand-aligned tone for a diverse, global audience. • Confident handling sensitive conversations with empathy, clarity, and discretion. • Highly organized and detail-oriented, with the ability to juggle multiple projects in a fast-paced environment. • Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. • Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable. • Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust. Compensation and Benefits Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: • Excellent health care… Apply tot his job