Communication Analyst
Communication Analyst
Posting Details
• Full-Time
• Remote
• Remote
United States
Job Details
Description
Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!
Aventiv Technologies – Where your future awaits - YouTube
• *Associate Referral Reward Eligible**
Must be available to work 1:30pm-10pm CST including weekends and occasional holidays.
Job Purpose:
Responsible for examining and analyzing calls for state agency pertaining to internal and external civil, criminal, administrative, regulatory, and/or environmental investigations within a program, correctional facility, or agency-designated region or area.
Essential Duties
• Review calls from a correctional agency and meet targeted call minute requirements with the ability to recognize key words, phrases, cryptic messages, slang/gang terms and other hidden messages and disseminate.
• Examine and analyze a variety of call recordings and escalate intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency.
• Examine and analyze a variety of call recordings and respective intelligence regarding improper or unlawful activities including but not limited to: resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and suicide.
• Immediate notification to Investigations Manager and/or Other Guarded Exchange senior staff to include but not limited to eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and any staff sexual contact.
• Listens to or reads through material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning.
• Proofread translated material for grammar, spelling and punctuation accuracy and return it in the required format.
• Performs other related work as assigned.
Knowledge, Skills, and Abilities
• Ability to multitask.
• Computer literate, specifically in Microsoft Office and Google Suite.
• Functional typing skills
• Detail oriented with specific emphasis on listening skills.
• Ability to maintain confidentiality relating to work performed.
• Ability to work in a secured team environment.
• Excellent proofreading skills with the ability to identify grammar, spelling, and punctuation errors.
Minimum Qualifications
• High School Diploma or G.E.D.
Preferred Qualifications
• Degree in Criminal Justice or Psychology.
Physical Requirements
• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
• Occasionally may need to reach, stoop, or kneel.
Salary and Benefits:
At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
• $15.00 - $16.47/hr
• Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.)
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits
Apply Now
Apply Now
Posting Details
• Full-Time
• Remote
• Remote
United States
Job Details
Description
Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!
Aventiv Technologies – Where your future awaits - YouTube
• *Associate Referral Reward Eligible**
Must be available to work 1:30pm-10pm CST including weekends and occasional holidays.
Job Purpose:
Responsible for examining and analyzing calls for state agency pertaining to internal and external civil, criminal, administrative, regulatory, and/or environmental investigations within a program, correctional facility, or agency-designated region or area.
Essential Duties
• Review calls from a correctional agency and meet targeted call minute requirements with the ability to recognize key words, phrases, cryptic messages, slang/gang terms and other hidden messages and disseminate.
• Examine and analyze a variety of call recordings and escalate intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency.
• Examine and analyze a variety of call recordings and respective intelligence regarding improper or unlawful activities including but not limited to: resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and suicide.
• Immediate notification to Investigations Manager and/or Other Guarded Exchange senior staff to include but not limited to eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and any staff sexual contact.
• Listens to or reads through material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning.
• Proofread translated material for grammar, spelling and punctuation accuracy and return it in the required format.
• Performs other related work as assigned.
Knowledge, Skills, and Abilities
• Ability to multitask.
• Computer literate, specifically in Microsoft Office and Google Suite.
• Functional typing skills
• Detail oriented with specific emphasis on listening skills.
• Ability to maintain confidentiality relating to work performed.
• Ability to work in a secured team environment.
• Excellent proofreading skills with the ability to identify grammar, spelling, and punctuation errors.
Minimum Qualifications
• High School Diploma or G.E.D.
Preferred Qualifications
• Degree in Criminal Justice or Psychology.
Physical Requirements
• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
• Occasionally may need to reach, stoop, or kneel.
Salary and Benefits:
At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
• $15.00 - $16.47/hr
• Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.)
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits
Apply Now
Apply Now