Comms-Dispatcher SSCII
About the position This position is responsible for taking information from customers regarding transports; to ensure transportation is safe, efficient and timely; also to determine what type of transport is needed for the particular situation. The position is responsible for allocating resources through solid decision making to ensure the best possible response times and properly tracks and documents tickets of all relevant events. Responsibilities • Correctly receives and processes emergency '911' and non-emergency telephone requests for ambulance/emergency medical assistance. , • Utilize sophisticated Computer Aided Dispatch (CAD) system, which assists in monitoring, updating and controlling the locations and movements of units. , • Receives requests for pre-scheduled/non-emergency ambulance and wheelchair van transportation. , • Obtains and provide mapping and routing information to units. , • Assists customers with a variety of transportation related issues such as selecting the most appropriate vehicle by evaluating the needs and condition of the patient. , • Works closely with customers to ensure the destination facility can accommodate the patient in the method by which they are transported. , • Maintains constant communication with customers and facilities to relay any information regarding a delayed response for a transportation request. , • Responsible for prompt and courteous answering of inbound calls, providing superior customer service, exceptional problem solving skills and ensuring each customer interaction is a positive experience. , • Provides information to customers regarding insurance coverage for medical transportation, medical necessity for ambulance transportation and costs associated with non-covered transportation. , • Assists other team members with solving challenging situations that require 'thinking outside the box' to ensure a seamless transport that exceeds the expectations of the customer. , • Provides excellent customer service to the general public as well as callers from healthcare facilities. , • Adheres to company policies and procedures. , • Performs other duties as assigned. Requirements • High School Diploma or equivalent. , • Emergency Medical Dispatch Certificate and CPR, required or obtained within six months. , • Knowledge of Medical Terminology. Nice-to-haves • Bilingual preferred, but not required. Benefits undefined Apply tot his job Apply tot his job