Commercial Project Coordinator Remote, GA, US 22 days agoFull Time

About the position Responsibilities • Dispatch new losses or follow up on dispatched new losses and work with the client and responding franchise until completion of the project / client satisfaction. • Ensure responding franchise or company understands all account guidelines, pricing, billing format, and time restraints for each particular account. • Resolve and negotiate quality and service issues with responding franchise and vendors. • Effectively lead the day-to-day management of all customer interaction and service with successful outcomes delivering against (Cost, Quality, and Speed) resolution metrics. • Drive world class customer service with clear, concise, timely, consistent communication to management and customers. • Project management including organizing and prioritizing site specific issues. • Track and document files and vendor portals on a daily basis. • Analyze data and contracts, gather evidence/facts, determine root cause, engage appropriate partners and apply critical thinking skills to make decisions driving the best possible outcomes. • Negotiate with multiple constituencies including vendors, franchises, multiple levels of retail management and corporate partners. • Be a resource to the franchise network. • Track and manage vendor invoices, work orders, and requests. • Navigate estimate/invoice submission platforms required of SM franchise network. • Efficiently and accurately review franchise/vendor estimates. • Audit SRM, SM, and vendor invoices. • Help educate/train SM franchises on invoicing issues. • Resolve and negotiate invoicing disputes with vendors and franchises. • Work in unison with Project Auditing team to ensure efficient and accurate transition from projects in progress to the review process. • Maintain vendor portals to ensure all documentation is kept up to date and is accurate. • Maintain National Account Matrix to ensure all SLA's and account requirements are captured and are updated as needed. • Provide regular loss reporting to national clients via file reporting portals. Requirements • Sense of urgency, professional appearance and demeanor, positive attitude, and strong work ethic. • Some travel may be required (CAT events, team meetings, Large Projects, or Hurricane events). • Position requires On-Call status to follow up on dispatched losses when necessary. • Proficient with Microsoft Office programs (Access, Excel, and Word). • Proficient with restoration industry programs (Restore 365, XactAnalysis, Xactimate), or equivalent. • Time and Material estimating programs. • Willing to work nights and weekends when necessary or requested. • Ability to travel periodically without restriction. • Understanding of Hazardous materials, including asbestos, lead paint, mold and IICRC. • Communications skills, both written and oral. • Time management skills; Organizational skills. • Ability to execute job functions with minimal supervision. • Customer service experience. Nice-to-haves • Experience in the restoration industry. • Knowledge of unsanitary water categories 2, 3, and Special Situations. Benefits • Medical, Dental, and Vision start the first day of the month following your date of hire. • 401 (k) match. • 15 days paid time off and paid holidays, including 2 floating holidays. • Career growth and advancement. Apply tot his job Apply tot his job