Commercial Lines Customer Service Associate

Foundation Risk Partners is one of the fastest growing insurance brokerage and consulting firms in the US, and they are seeking a detail-oriented individual to provide clerical support to their Commercial Lines department. This role involves maintaining efficient operations and fostering positive relationships with insurance carriers and internal team members. Responsibilities Participates in the training and mentoring provided by the Commercial Lines Becomes proficient on the basic Commercial Lines job functions: Processed within 3 days of receipt Anti-Arson Processed within 3 days of receipt Routine Certificates of Insurance and Evidence of If received by 3pm same day turnaround; otherwise next business day Order Loss Company required renewal Prepare Summaries of Cancellations/Reinstatements Audits Excess & Surplus Lines documents Marshall & Swift evaluations Auto ID cards Invoicing Finance Agreements Insurance carrier rating systems Boiler Inspections/Violations Manages their Home page in EPIC by keeping open activities Becomes proficient on company rating Departmental back up on an as-needed Performs other duties as requested or As the CSA becomes proficient, cross train on CSR job Skills Superior customer service skills, including empathy Troubleshooter and collaborative thinker Organizational and time management skills Attention to detail and accuracy Proactive and takes initiative Ability to work independently or as part of a team Ability to maintain a positive attitude, express enthusiasm and be flexible Professional demeanor and appropriately attired for office environment Respectful to all Good work ethic including willingness to assist co-workers and work extra hours on priority projects infrequently but as needed College degree preferred; related office experience, or equivalent insurance Proficient in Microsoft Office 365 Must obtain NJ or NY Property and Casualty license within six months of employment Strong verbal and written communication skills Completion of an insurance professional designation as agreed upon with Commercial Lines Knowledge of Applied EPIC software preferred but not required. Specifically, Word and Excel Benefits Comprehensive range of health-related benefit options including medical, vision, and dental 401(k) with company match Company paid life insurance STD LTD Generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays Company Overview Foundation Risk Partners is born of decades of insurance expertise and leadership. It was founded in 2017, and is headquartered in Daytona Beach, Florida, USA, with a workforce of 1001-5000 employees. Its website is