Collector Representative II

At Clicklease, we're on a unique mission – to empower the small business owners often overlooked by traditional lenders. If you're considering joining our team, envision yourself at the heart of our vibrant headquarters in West Valley City, UT, or contributing to our impactful operations from Radial, Alajuela, Costa Rica. At Clicklease, we've cultivated a dynamic work environment that goes beyond routine services. At Clicklease, you'll play a pivotal role in transforming equipment financing into a gateway for entrepreneurs to turn their dreams into reality. If you're passionate about purpose-driven work, innovation, and making a tangible impact, Clicklease is where your career journey begins. Join us in shaping a future where every business owner has the opportunity to thrive. Compensation: Salary range of $1,300 - $1,500 USD (DOE) Modality: On-site, office in Alajuela near the airport (with the ability to become eligible for WFH) Schedule: 8 am - 5 pm CST Monday - Friday. What you'll be doing Collect on past due balances and educate the customer on how to avoid future late fees Maintain professional correspondence via telephone, email, and text messaging Make outbound calls to existing customers daily Evaluate account performance utilizing daily reports Document each communication quickly and accurately Perform skip-tracing on “no contact” accounts Other duties may be as assigned as needed What you have: MUST have excellent English communication skills—C1 or above Minimum of 2 years of experience as a collections representative Outstanding communication and negotiation skills At least 1 year of experience in the financial industry Retail or wholesale industry experience preferred—equipment finance a plus Tech savvy and experienced with CRM software What will make you stand out: Strong communication skills in English; written and verbal Able to handle business owners and other strong-willed individuals with ease Ability to multi-task and perform under pressure Must be analytical and a critical thinker Enjoys working in an environment where deadlines are important Excellent time-management skills; able to prioritize Competent knowledge of Microsoft Outlook, Excel, and Word Contributes to the culture of Clicklease as a team player; lives the Clicklease values Consistently brings an engaged, positive attitude and likes to win What we offer: Private medical and life insurance Generous paid time off and holiday schedule Association Solidarista Two annual company parties (bring your family!) Hybrid work flexibility with an office near the Alajuela airport Opportunities for growth and internal promotion Clicklease is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring that all employees and job applicants are treated with respect and dignity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.