Collections Representative, Small Business (Hybrid)
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid
About the role:
The Collections Representative is primarily responsible for providing small businesses with payment options to fit their unique situations and allowing them to maintain personal and professional dignity as they fulfill their financial obligation to our company. As a Collections Representative, you will have the opportunity to ensure positive interactions with our small business customers when they have encountered a hardship.
Responsibilities:
Handle inbound and outbounds calls to customers regarding overdue payments
Find solutions for customers who are past due on their account to get them back up to date
Follow up with customers via email and answer any questions that they may have
Maintain accurate, up-to-date information of customer interactions
Move existing... customers through various stages of delinquency with a proficiency to brings loans to a current status
Follow all collection laws and legal practice
Requirements:
Strong verbal communication and negotiation skills
Aptitude to express empathy and patience while discussing sensitive issues
Ability to balance multiple priorities, independently problem solve, and effectively handle changing situations
The drive to exceed your goals in a fast-paced, metric driven environment
Computer proficiency and accurate data entry skills required
Prior experience using Salesforce is a plus
Knowledge of FDCPA and FCRA practices
For Colorado-based candidates, the total compensation target is $52,000-$70,000. Actual compensation may vary based on experience, including a candidates qualifications, skills, competencies, and may fall outside of the range shown. The successful candidate may also be eligible to participate in incentive and benefits plans. More details about our company benefits can be found at the following link: Enova Benefits
Apply Now
About the role:
The Collections Representative is primarily responsible for providing small businesses with payment options to fit their unique situations and allowing them to maintain personal and professional dignity as they fulfill their financial obligation to our company. As a Collections Representative, you will have the opportunity to ensure positive interactions with our small business customers when they have encountered a hardship.
Responsibilities:
Handle inbound and outbounds calls to customers regarding overdue payments
Find solutions for customers who are past due on their account to get them back up to date
Follow up with customers via email and answer any questions that they may have
Maintain accurate, up-to-date information of customer interactions
Move existing... customers through various stages of delinquency with a proficiency to brings loans to a current status
Follow all collection laws and legal practice
Requirements:
Strong verbal communication and negotiation skills
Aptitude to express empathy and patience while discussing sensitive issues
Ability to balance multiple priorities, independently problem solve, and effectively handle changing situations
The drive to exceed your goals in a fast-paced, metric driven environment
Computer proficiency and accurate data entry skills required
Prior experience using Salesforce is a plus
Knowledge of FDCPA and FCRA practices
For Colorado-based candidates, the total compensation target is $52,000-$70,000. Actual compensation may vary based on experience, including a candidates qualifications, skills, competencies, and may fall outside of the range shown. The successful candidate may also be eligible to participate in incentive and benefits plans. More details about our company benefits can be found at the following link: Enova Benefits
Apply Now