Collections Representative LPS - Houston, TX 4543
Your Impact:
Lowes Pro Supply is a wholly owned subsidiary of Lowes Companies Inc primarily focused on serving the multi-family property management industry with maintenance, repair, and operating supplies. The business is experiencing rapid expansion, and we are seeking a Credit Representative. The Credit Representative is primarily responsible for ensuring their assigned portfolio of accounts makes all necessary payments. Their duties include monitoring payable statements, contacting customers to notify them of overdue payments and document debts collected. The idea candidate will possess strong customer service skills, working knowledge of credit/collections, and strong organizational skills.
What You Will Do:
•Be responsible for aging and soft collections within assigned portfolio of accounts (800-1000+ accounts) by telephone and/or email to process payments and/or initiate collections procedure, including release orders.
•Maintain accurate records of contacts and attempted contacts with account customer, as well as records of any payments collected from the customers and accurate customer contact information
•Provide white glove customer service through answering inbound calls timely and process inquires/requests from ZenDesk ticketing system.
•Partner closely with Outside Sales Representatives and Pro Solutions Center
•Research and reconcile misapplications, overpayments, and unapplied cash, requesting refund checks, as needed
•Submit regular reports on the status of unpaid accounts and any repayment progress
•Leverage customer data (payment history, purchases, ability to pay, business strategy) to make decisions on credit limits, payment plans, etc.)
•Other duties, as assigned
Required Qualifications:
•High school diploma or equivalent experience
•Minimum 3 years’ experience in credit and collections environment
Preferred Qualifications:
•Bachelors Degree or equivalent experience
•Cforia experience
About Lowes
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Pay Range: $16.42 - $27.42 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
Lowes hourly remote associates cannot reside in Alaska, California or Hawaii. Lowes salaried remote associates cannot reside in Alaska or Hawaii.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Apply Now
Apply Now
Lowes Pro Supply is a wholly owned subsidiary of Lowes Companies Inc primarily focused on serving the multi-family property management industry with maintenance, repair, and operating supplies. The business is experiencing rapid expansion, and we are seeking a Credit Representative. The Credit Representative is primarily responsible for ensuring their assigned portfolio of accounts makes all necessary payments. Their duties include monitoring payable statements, contacting customers to notify them of overdue payments and document debts collected. The idea candidate will possess strong customer service skills, working knowledge of credit/collections, and strong organizational skills.
What You Will Do:
•Be responsible for aging and soft collections within assigned portfolio of accounts (800-1000+ accounts) by telephone and/or email to process payments and/or initiate collections procedure, including release orders.
•Maintain accurate records of contacts and attempted contacts with account customer, as well as records of any payments collected from the customers and accurate customer contact information
•Provide white glove customer service through answering inbound calls timely and process inquires/requests from ZenDesk ticketing system.
•Partner closely with Outside Sales Representatives and Pro Solutions Center
•Research and reconcile misapplications, overpayments, and unapplied cash, requesting refund checks, as needed
•Submit regular reports on the status of unpaid accounts and any repayment progress
•Leverage customer data (payment history, purchases, ability to pay, business strategy) to make decisions on credit limits, payment plans, etc.)
•Other duties, as assigned
Required Qualifications:
•High school diploma or equivalent experience
•Minimum 3 years’ experience in credit and collections environment
Preferred Qualifications:
•Bachelors Degree or equivalent experience
•Cforia experience
About Lowes
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Pay Range: $16.42 - $27.42 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
Lowes hourly remote associates cannot reside in Alaska, California or Hawaii. Lowes salaried remote associates cannot reside in Alaska or Hawaii.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Apply Now
Apply Now