Collections Law Firm Business Analyst

Purpose of this Role We are a technology company building a next-generation case management platform purpose-built for law firms that specialize in consumer and commercial collections. We are seeking a Collections Law Firm Business Analyst who will serve as the critical link between our product and engineering teams and the law firm clients we serve. This role requires hands-on experience working within a collections law firm environment, enabling you to deeply understand client workflows, pain points, and requirements. You will work directly with law firms that are currently using an existing collections case management platform and looking to migrate, as well as firms that are in the process of selecting and implementing a case management solution for the first time. The ideal candidate combines strong domain expertise in collections law firm operations with sharp analytical skills, the ability to create detailed business and technical requirements, and a self-starter mindset that drives initiatives forward with minimal direction. Business Analysis & Requirements Partner with attorneys, paralegals, and operations staff to understand collections workflows, legal processes, and system needs Elicit, document, and maintain detailed business and functional requirements for technology applications and workflow management systems Translate legal and operational business needs into clear, actionable requirements for technical teams and vendors Map current-state and future-state collections workflows, identifying gaps, pain points, and improvement opportunities Define acceptance criteria and support user acceptance testing (UAT) planning and execution Maintain requirements traceability throughout the project and system lifecycle Support solution design reviews to ensure requirements are fully and accurately addressed Project Management Lead end-to-end technology and workflow improvement projects from initiation through delivery and post-launch stabilization Develop and maintain project plans, timelines, milestones, dependencies, and risk registers Coordinate cross-functional teams including IT, operations, legal staff, and external vendors Manage scope, risks, issues, and change requests throughout the project lifecycle Facilitate project meetings, status updates, and stakeholder communications Proactively identify obstacles and drive resolutions without waiting for direction — a true self-starter Collections Law Firm Domain Expertise Apply deep working knowledge of consumer and/or commercial collections processes, including pre-legal, legal, and post-judgment phases, to inform product requirements and client engagements Engage directly with law firm clients that are currently using an existing collections case management platform, understanding their current workflows, data structures, and migration needs Support law firms that are new to case management technology, guiding them through requirements discovery, workflow design, and platform onboarding Translate law firm operational needs into clear product and configuration requirements for our internal engineering and product teams Apply knowledge of FDCPA, FCRA, and state-specific collections regulations to ensure platform requirements support client compliance obligations Serve as the internal subject matter expert on collections law firm operations, helping our product and engineering teams build solutions that reflect real-world legal workflows Stakeholder & Delivery Support Serve as the primary point of contact for law firm clients during requirements gathering, onboarding, and implementation phases Build strong working relationships with law firm stakeholders including attorneys, paralegals, operations managers, and IT staff Collaborate with internal product and engineering teams to resolve system or workflow issues raised by clients Support client go-live planning, data migration coordination, cutover activities, and post-implementation stabilization Prepare clear documentation including process flows, configuration guides, and client-facing training materials Identify and communicate product improvement opportunities based on client feedback and observed workflow gaps Required Qualifications Bachelor’s degree in Business, Information Technology, Legal Studies, or a related field (or equivalent practical experience) Minimum 3+ years of experience in a business analyst, project coordinator, or operations role within a collections law firm or collections-focused legal services environment Demonstrated experience creating business requirements, process documentation, and functional specifications for technology or workflow systems Strong analytical and problem-solving skills with the ability to evaluate complex workflows and identify practical solutions Proven self-starter who can take initiative, manage competing priorities, and drive projects forward independently Excellent written and verbal communication skills, with the ability to present clearly to both legal and technical audiences Experience managing projects or technology implementations in a fast-paced, deadline-driven environment Preferred Qualifications Experience with collections case management platforms (e.g., C2C Resources, Collect!, CUBS, or similar systems) Familiarity with legal workflow automation tools or document management systems Knowledge of FDCPA, FCRA, and state-level consumer or commercial collections regulations Experience working with third-party technology vendors or implementation partners Familiarity with Agile, Scrum, or hybrid project delivery methodologies PMP, CBAP, PMI-ACP, or similar certification is a plus