Collections and Customer Service Specialist (Hybrid – Brentwood, TN)

Jolly Roofing & Contracting Co., LLC is looking for a Collections and Customer Service Specialist to join their team in Brentwood, Tennessee. The role involves handling account management, billing inquiries, and collections while ensuring professional and well-documented customer communications. Responsibilities Communicate clearly and professionally with customers and internal staff via phone and email Research and resolve billing issues, payment disputes, and account discrepancies Track and manage customer accounts and document all communications accurately Follow up regularly on outstanding balances until accounts are brought current Use Microsoft Excel and other software tools to manage account data and collections processes Skills Strong verbal and written communication skills Excellent attention to detail and recordkeeping Problem-solving mindset with persistence and follow-through Proficiency in Microsoft Excel and computer-based workflows At least 1 year of experience in collections and/or customer service High school diploma or GED required Benefits Medical, Dental, Vision, and Life Insurance 401(k) plan with company match Sign-on bonus, referral incentives, and training bonuses Weekly direct deposit Growth opportunities within a respected commercial roofing company Company Overview Serving the Eastern, Southern, Northern, and Central United States for nearly 50 years, Jolly Roofing has maintained the highest standards in this crucial area of the construction industry. It was founded in 1968, and is headquartered in Collierville, Tennessee, USA, with a workforce of 201-500 employees. Its website is