Codes and Standards Program Assistant (Public Service Representative 4) - Hybrid Remote Work Opportunity
About the position
Responsibilities
• Provide research, analysis, and interpretation of division program rules, policies, procedures, and laws.
• Serve as a liaison to connect customers, applicants, partners, and interested parties with available division programs.
• Support, communicate, and collaborate to resolve issues with diverse stakeholders regarding program applications.
• Attend pre-scheduled in-person all-staff meetings and work at the central workplace as needed.
Requirements
• Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.
• At least two years of experience dealing with the public in-person or by phone, providing information about services and programs.
• Experience in explaining rules, programs, and procedures, and gaining compliance.
• Proficient in entering, processing, and tracking data accurately into databases.
• Computer skills, including MS Office, Excel, Word, and Outlook.
Nice-to-haves
• Experience in problem-solving and resolving disputes when responding to customer complaints and requests for clarification.
Benefits
• Full medical, vision, and dental benefits
• Paid sick leave
• Vacation leave
• Personal leave
• 11 paid holidays a year
Apply Now
Apply Now
Responsibilities
• Provide research, analysis, and interpretation of division program rules, policies, procedures, and laws.
• Serve as a liaison to connect customers, applicants, partners, and interested parties with available division programs.
• Support, communicate, and collaborate to resolve issues with diverse stakeholders regarding program applications.
• Attend pre-scheduled in-person all-staff meetings and work at the central workplace as needed.
Requirements
• Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.
• At least two years of experience dealing with the public in-person or by phone, providing information about services and programs.
• Experience in explaining rules, programs, and procedures, and gaining compliance.
• Proficient in entering, processing, and tracking data accurately into databases.
• Computer skills, including MS Office, Excel, Word, and Outlook.
Nice-to-haves
• Experience in problem-solving and resolving disputes when responding to customer complaints and requests for clarification.
Benefits
• Full medical, vision, and dental benefits
• Paid sick leave
• Vacation leave
• Personal leave
• 11 paid holidays a year
Apply Now
Apply Now