Cochlear Implant Consumer Specialist - Sacramento, CA
Who we areIn a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands - Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron - we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.Sacramento, CACochlear Implant Consumer SpecialistField Force Professional: The Field Force Professional is primarily focused on sales and lead generation, also offering onsite technical support to customers in a defined area for a specific Sonova brand.Responsibilities:Business Planning and Sales Results
Work with regional team to analyze the local market and develop a strategy to drive consumer sales within the region to achieve or exceed sales quotas.
Participate in account strategy and planning, and build relationships with customers
Attend AB Sales Meetings at the national, regional and territory level
Attend industry conferences and events within the territory and as needed nationally
Lead Generation
Identify and engage new lead sources within the territory including hearing healthcare professionals, early intervention specialists, cochlear implant clinics and AB recipients. Other sources may be identified as well.
Build relationships and trust with new lead sources
Educate new lead sources on CI eligibility criteria, benefits, and processes
Utilize AB tools and resources including hearing solutions collateral, database assessment guidance, needs assessments, Integrity Selling Tools and methods for connecting new leads to AB.
Collaborate with Phonak sales rep counterparts for joint strategic planning, customer visits and team meetings.
Conduct 1:1 in person meetings with HCPs and other lead sources
Lead the planning and execution of lead generating open houses and events at HCP offices, local community centers, and CI Centers
Increase and sustain new leads generated from all lead sources
Consumer Sales Funnel Management
Utilize the consumer sales process and Integrity Selling best practices to engage, counsel, and sell to consumers seeking hearing solutions to select AB.
Conduct 1:1 in person meetings with CI Candidates and AB Recipients
Lead the planning and execution of open houses and events for CI Candidates at HCP offices, local community centers, and CI Centers
Monitor sales funnel health to deliver expected results
Understand and mitigate reasons for losses
Recipient Contributor and Mentor Management
Identify and engage AB recipients to build new recipient contributors and mentors within the region
Onboard and train new mentors utilizing AB tools and resources
Engage recipient contributors and mentors on an ongoing basis through regional and national AB programs
Administrative
Document all activities and customer engagement with new leads, opportunities, HCPs, recipients and CI Centers in GCRM according to defined procedures.
Maintain compliance in all activities
Complete all training in a timely manner
Maintain spending in line with budget under the direction of the Regional Manager
Travelling Requirement: Ability to travel 50-75% including frequent overnight travel and weekend travel.More about you:Education
Bachelor's degree
Nice to Have
Graduate Degree
Work Experience
At least one year of experience with adult and pediatric patients with Cochlear Implants.
Nice to Have
Previous Medical Device Company Sales Experience
Experience in implementing sales techniques is preferred.
Experience in working with volunteers is a plus.
Familiarity with cochlear implants, candidacy, and regional support organizations is helpful.
Personal Competencies
The ability to complete work independently and collaborate on a team
Strong verbal and written communication
Ability to interact courteously and professionally when representing Advanced Bionics online or in person
Social Competencies
Ability to persuade others while maintaining integrity and mutual respect
Must work in collaboration with Regional Manager, Area Director, Manager, Consumer Programs and Education, Clinical Specialists, CI Consumer Specialists, Marketing Communications, Technical Services, and Customer Service
Leadership Competencies
Ability to manage and direct the work or Recipient Contributors and Mentors
Professional Competencies
Ability to maintain professionalism among peers and communicate effectively with all
levels of the organization
Language(s)/ Level
English/ Fluent
Nice to Have
Second language
IT Skills
Microsoft Office, Web, Email, Phone usage
Nice to Have
Experience with Salesforce.com,
Captioning Software
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at SonovaDon't meet all the criteria? If you're willing to go all in and learn we'd love to hear from you!What we offer:
Medical, dental and vision coverage*
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match*
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform
D&I focused: D&I council and employee resource groups
*Plan rules/offerings dependent upon group Company/location.This role's pay range is between $65,600/yr - $98,400/yr (based on location). This role is also eligible for commission.How we work:At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.Sonova is an equal opportunity employerWe team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Apply for the job now!
Apply Now
Work with regional team to analyze the local market and develop a strategy to drive consumer sales within the region to achieve or exceed sales quotas.
Participate in account strategy and planning, and build relationships with customers
Attend AB Sales Meetings at the national, regional and territory level
Attend industry conferences and events within the territory and as needed nationally
Lead Generation
Identify and engage new lead sources within the territory including hearing healthcare professionals, early intervention specialists, cochlear implant clinics and AB recipients. Other sources may be identified as well.
Build relationships and trust with new lead sources
Educate new lead sources on CI eligibility criteria, benefits, and processes
Utilize AB tools and resources including hearing solutions collateral, database assessment guidance, needs assessments, Integrity Selling Tools and methods for connecting new leads to AB.
Collaborate with Phonak sales rep counterparts for joint strategic planning, customer visits and team meetings.
Conduct 1:1 in person meetings with HCPs and other lead sources
Lead the planning and execution of lead generating open houses and events at HCP offices, local community centers, and CI Centers
Increase and sustain new leads generated from all lead sources
Consumer Sales Funnel Management
Utilize the consumer sales process and Integrity Selling best practices to engage, counsel, and sell to consumers seeking hearing solutions to select AB.
Conduct 1:1 in person meetings with CI Candidates and AB Recipients
Lead the planning and execution of open houses and events for CI Candidates at HCP offices, local community centers, and CI Centers
Monitor sales funnel health to deliver expected results
Understand and mitigate reasons for losses
Recipient Contributor and Mentor Management
Identify and engage AB recipients to build new recipient contributors and mentors within the region
Onboard and train new mentors utilizing AB tools and resources
Engage recipient contributors and mentors on an ongoing basis through regional and national AB programs
Administrative
Document all activities and customer engagement with new leads, opportunities, HCPs, recipients and CI Centers in GCRM according to defined procedures.
Maintain compliance in all activities
Complete all training in a timely manner
Maintain spending in line with budget under the direction of the Regional Manager
Travelling Requirement: Ability to travel 50-75% including frequent overnight travel and weekend travel.More about you:Education
Bachelor's degree
Nice to Have
Graduate Degree
Work Experience
At least one year of experience with adult and pediatric patients with Cochlear Implants.
Nice to Have
Previous Medical Device Company Sales Experience
Experience in implementing sales techniques is preferred.
Experience in working with volunteers is a plus.
Familiarity with cochlear implants, candidacy, and regional support organizations is helpful.
Personal Competencies
The ability to complete work independently and collaborate on a team
Strong verbal and written communication
Ability to interact courteously and professionally when representing Advanced Bionics online or in person
Social Competencies
Ability to persuade others while maintaining integrity and mutual respect
Must work in collaboration with Regional Manager, Area Director, Manager, Consumer Programs and Education, Clinical Specialists, CI Consumer Specialists, Marketing Communications, Technical Services, and Customer Service
Leadership Competencies
Ability to manage and direct the work or Recipient Contributors and Mentors
Professional Competencies
Ability to maintain professionalism among peers and communicate effectively with all
levels of the organization
Language(s)/ Level
English/ Fluent
Nice to Have
Second language
IT Skills
Microsoft Office, Web, Email, Phone usage
Nice to Have
Experience with Salesforce.com,
Captioning Software
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at SonovaDon't meet all the criteria? If you're willing to go all in and learn we'd love to hear from you!What we offer:
Medical, dental and vision coverage*
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match*
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform
D&I focused: D&I council and employee resource groups
*Plan rules/offerings dependent upon group Company/location.This role's pay range is between $65,600/yr - $98,400/yr (based on location). This role is also eligible for commission.How we work:At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.Sonova is an equal opportunity employerWe team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Apply for the job now!
Apply Now