Co-op, Customer Experience Design (CXD) (Fall 2025)
How youll help us Keep Climbing (overview & key responsibilities)
The Customer Experience Design (CXD) Co-Op will support the delivery of best-in-class products, services, and experiences to Deltas global customer and employee bases. The CXD organization manages the customer and employee experience across key areas of the business. The role will assist in spanet/competitor research, data analysis, ideation, problem-solving, storytelling, communication, event planning, creating business cases, and executive communications/presentation support.
The CXD org is comprised of several areas within the travel journey. This role will have the opportunity to support one of the following areas:
Onboard Brand Experience team is responsible for CX initiatives that enhance both the passenger experience and the Delta brand onboard Deltas aircraft. This team leads the design, development, planning, and execution of product developments for best-in-class onboard amenities (e.g. amenity kits, bedding) and experiences that create moments of delight for our customers and crew, all with a focus on delivering an innovative and consistent onboard customer experience that reinforces the core Delta brand attributes.
In-Flight Entertainment & Connectivity team leads the creation of a world-class entertainment and connectivity experience for Delta. This team is responsible for developing the complete end-to-end onboard IFEC experience, including leading content curation & strategic entertainment partnerships, onboarding new/existing Wi-Fi providers, next-generation product innovation design & development, and spaneting communications while ensuring continuous product improvement driven by data & analytics.
Uniform Brand Experience team leads the Product Management and Operational efforts related to Delta frontline employee uniforms. The team works with uniform suppliers on product design/development/launch, collaborates with internal Consumer Insights teams to gather employee/customer feedback related to products, partners with agencies to lead spaneting campaigns for uniform-related initiatives, and handles all internal and external uniform communications and collateral.
Service Design team is responsible for cross-divisional collaboration, visibility, and execution of various service design initiatives throughout the organization. The team ensures that airport experience, service recovery, service policies, procedures, and actions across divisions are aligned and deliver upon Deltas brand promises. Designing of elevated customer experiences for specific travel journey points or customer groups including delivery standards and people readiness through experience validation, communications, programs and learning.
What you need to succeed (minimum qualifications)
Undergraduate students in pursuit of a bachelors degree in Business, Marketing, Customer Experience, Design, Journalism/PR, or a related field in a 4-year degree program
Experience in research analysis, deck building/presentations, project coordination, and communications
Demonstrates organizational skills, including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs.
Team-oriented and highly supportive of continuous improvement methodologies.
Strong organizational, project management, and verbal/written communication skills are essential.
Proficiency in MS PowerPoint, MS Word, and MS Excel; knowledge of SharePoint site administration and OneDrive experience is preferred.
Willingness/ability to adapt quickly and learn new skills is required.
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.
Customer Experience Design is seeking co-ops to fulfill a minimum of three full-time alternating rotations based in Atlanta, GA, in line with the schedule below:
o 1st Rotation: Fall 2025
o 2nd Rotation: Summer 2026
o 3rd Rotation: Spring 2027
What will give you a competitive edge (preferred qualifications)
Ability to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners to ensure alignment and consistency within each project
Ability to develop effective presentations that help tell a story and present an idea/recommendation to leaders in an efficient and effective manner
Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges
CO-OP PROGRAM OUTLINE
Working as a Co-op does not guarantee a full-time opportunity upon graduation. This position is intended to provide you with educational, and professional work experience to prepare you for the workforce.
This position requires you to work for 3 alternating semesters. You cannot actively take any courses (inclusive of online or in-person) and work as a Co-op at the same time, which may delay your graduation by 1-2 semesters.
Customer Experience Design is seeking co-ops to fulfill a minimum of three full-time alternating rotations based in Atlanta, GA, in line with the schedule below:
1st Rotation: Fall 2025
2nd Rotation: Summer 2026
3rd Rotation: Spring 2027
At the end of the program, you will have one full year of experience.
Co-op Program Outline
Working as a Co-op does not guarantee a full-time opportunity upon graduation. This position is intended to provide you with educational, and professional work experience to prepare you for the workforce.
This position requires you to work for 3 alternating semesters. You cannot actively take any courses (inclusive of online or in-person) and work as a Co-op at the same time, which may delay your graduation by 1-2 semesters.
Rotations: Fall 2025, Summer 2026, Spring 2027
Apply Now
The Customer Experience Design (CXD) Co-Op will support the delivery of best-in-class products, services, and experiences to Deltas global customer and employee bases. The CXD organization manages the customer and employee experience across key areas of the business. The role will assist in spanet/competitor research, data analysis, ideation, problem-solving, storytelling, communication, event planning, creating business cases, and executive communications/presentation support.
The CXD org is comprised of several areas within the travel journey. This role will have the opportunity to support one of the following areas:
Onboard Brand Experience team is responsible for CX initiatives that enhance both the passenger experience and the Delta brand onboard Deltas aircraft. This team leads the design, development, planning, and execution of product developments for best-in-class onboard amenities (e.g. amenity kits, bedding) and experiences that create moments of delight for our customers and crew, all with a focus on delivering an innovative and consistent onboard customer experience that reinforces the core Delta brand attributes.
In-Flight Entertainment & Connectivity team leads the creation of a world-class entertainment and connectivity experience for Delta. This team is responsible for developing the complete end-to-end onboard IFEC experience, including leading content curation & strategic entertainment partnerships, onboarding new/existing Wi-Fi providers, next-generation product innovation design & development, and spaneting communications while ensuring continuous product improvement driven by data & analytics.
Uniform Brand Experience team leads the Product Management and Operational efforts related to Delta frontline employee uniforms. The team works with uniform suppliers on product design/development/launch, collaborates with internal Consumer Insights teams to gather employee/customer feedback related to products, partners with agencies to lead spaneting campaigns for uniform-related initiatives, and handles all internal and external uniform communications and collateral.
Service Design team is responsible for cross-divisional collaboration, visibility, and execution of various service design initiatives throughout the organization. The team ensures that airport experience, service recovery, service policies, procedures, and actions across divisions are aligned and deliver upon Deltas brand promises. Designing of elevated customer experiences for specific travel journey points or customer groups including delivery standards and people readiness through experience validation, communications, programs and learning.
What you need to succeed (minimum qualifications)
Undergraduate students in pursuit of a bachelors degree in Business, Marketing, Customer Experience, Design, Journalism/PR, or a related field in a 4-year degree program
Experience in research analysis, deck building/presentations, project coordination, and communications
Demonstrates organizational skills, including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs.
Team-oriented and highly supportive of continuous improvement methodologies.
Strong organizational, project management, and verbal/written communication skills are essential.
Proficiency in MS PowerPoint, MS Word, and MS Excel; knowledge of SharePoint site administration and OneDrive experience is preferred.
Willingness/ability to adapt quickly and learn new skills is required.
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.
Customer Experience Design is seeking co-ops to fulfill a minimum of three full-time alternating rotations based in Atlanta, GA, in line with the schedule below:
o 1st Rotation: Fall 2025
o 2nd Rotation: Summer 2026
o 3rd Rotation: Spring 2027
What will give you a competitive edge (preferred qualifications)
Ability to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners to ensure alignment and consistency within each project
Ability to develop effective presentations that help tell a story and present an idea/recommendation to leaders in an efficient and effective manner
Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges
CO-OP PROGRAM OUTLINE
Working as a Co-op does not guarantee a full-time opportunity upon graduation. This position is intended to provide you with educational, and professional work experience to prepare you for the workforce.
This position requires you to work for 3 alternating semesters. You cannot actively take any courses (inclusive of online or in-person) and work as a Co-op at the same time, which may delay your graduation by 1-2 semesters.
Customer Experience Design is seeking co-ops to fulfill a minimum of three full-time alternating rotations based in Atlanta, GA, in line with the schedule below:
1st Rotation: Fall 2025
2nd Rotation: Summer 2026
3rd Rotation: Spring 2027
At the end of the program, you will have one full year of experience.
Co-op Program Outline
Working as a Co-op does not guarantee a full-time opportunity upon graduation. This position is intended to provide you with educational, and professional work experience to prepare you for the workforce.
This position requires you to work for 3 alternating semesters. You cannot actively take any courses (inclusive of online or in-person) and work as a Co-op at the same time, which may delay your graduation by 1-2 semesters.
Rotations: Fall 2025, Summer 2026, Spring 2027
Apply Now