Co-Op, Airport Customer Service, Cargo, and Clean Project Management ( – Amazon Store
August 12, 2025
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United States, Georgia, AtlantaAirport Customer Service 20-Aug-2024Ref #: 25777How you'll help us Keep Climbing (overview & key responsibilities)As part of the Customer Experience business unit, Airport Customer Service (ACS) and Cargo (CGO) directly impact Delta’s customers from welcoming them at the ticketing counter to providing a clean and enjoyable airport experience to ensuring on-time bag arrival when they land at their destination. ACS and Cargo support over 22,000 of the best airport operations professionals in the industry across 300 destinations, 52 countries, and six continents.Work with a team of airport operations professionals on multiple projects to:Measure and analyze current performanceImplement project management skills and practices Work across business units with various stakeholders in a professional settingProvide process engineering and/or internal consulting servicesParticipate in data collection efforts for projects that impact cross-functional departmentsIdentify and implement improvements to existing processes to increase efficiency, productivity, and performanceRecommend ideas for new ways to provide optimal customer service and evaluate impact of proposed operational changesStudents joining the Co-Op Program with Airport Customer Service (ACS) will work in one of these three teams:Airport Customer Service (ACS)Cargo (CGO)Global CleanStudents must be able to complete 3 alternating rotations in Atlanta, GA.What You Need To Succeed (minimum Qualifications)Undergraduate students in pursuit of a bachelor’s degree in industrial engineering, Business Administration, Analytics, Statistics, Economics, Aviation management, or similar in a 4-year degree programMust be available for three (3) alternating semestersMust be able to present themselves professionally and effectively communicate with various levels of leadershipTeam oriented and supportive of continuous improvement methodologiesStrong organizational, project management, and verbal/written communication skillsProficiency in Microsoft Office Suite, including Excel and PowerPointWillingness/ability to learn new skillsEmbraces diverse people, thinking and styles.Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States.What Will Give You a Competitive Edge (preferred Qualifications)Ability to digest large amounts of data and information and succinctly explain what can be learned from the data and how it can support decision makingComfortable working in group and individual settingsTrack record of seeking leadership roles including student and community organizations Ability to develop effective presentations that help explain the background, analysis, results, and recommendations to leaders in an efficient and effective mannerDesire to learn leadership techniques and best practices in problem solving and conflict resolution to enable innovation and progress on difficult to solve challenges of our customersDesire to learn more about the airline industry and interest in Delta as a company
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