CMA Team Lead

About us:LifeMD is a leader in virtual primary care, headquartered in NYC, and we're redefining how healthcare meets technology. Our vertically integrated digital care platform powers telemedicine, laboratory services, and pharmacy solutions, serving over 200 conditions across all 50 states.At the heart of this transformation is our team of 50+ talented developers, engineers, and tech innovators building state-of-the-art systems that make healthcare smarter, faster, and more accessible. From architecting scalable backend systems to crafting intuitive user experiences, we are pushing boundaries every day.Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company—it’s a tech company revolutionizing healthcare.If you're passionate about building impactful technology, solving complex challenges, and seeing your code change lives, LifeMD is the place to grow, innovate, and make a difference.Join us and let's build the future of healthcare—together. About the roleThe Certified Medical Assistant Team Lead will be responsible with assisting our Medical Assistants with their questions and concerns while providing solutions. You will serve as a liaison between our Medical Assistant and the Direct Supervisor, so professionalism and expert supervisor skills are a must. ResponsibilitiesServe as the first point of contact for escalations for the MA team membersProvide backup support for the MA team, which includes all functions of a Medical AssistantAssist in the supervision of work and performance of clinic staff including Medical Assistants and other support staff, as instructed, including input for performance reviews and corrective action plans Update job knowledge by participating in educational opportunities; reading professional publications, etc.Guide care delivery and ensure patient flow within the siteSchedule patient appointments and maintain communication to confirm future appointmentsDocument patient medical information and intake formsEnsure all related reports, labs, and information are completed and available in the patient's chart prior to their appointment Perform data entry tasks to document patient records within the database and maintain patient charts Answer and respond to patient questions and concerns in a timely mannerRecord vital signs Correspond with customer service representatives regarding patient questionsOversee and train new and existing staff alongside the Clinical Director Answer messages and tasks in a timely manner; refilling prescriptions when ordered by physiciansMaintain a safe, secure, and a healthy work environment Assist with New Hire Training/Interviewing Create monthly work schedules for MAs and MSRsRequirementsBasic Qualifications:Current CMA/RMA certification2+ years of experience as a CMA/RMAAbility to work rotating schedule, including nights and weekendsProfessional experience working with EMRs, Word, Excel, and OutlookExperience working in a medical office and knowledge of medical terminology Excellent computer skills and tech-savviness Preferred Qualifications: Team Lead/Supervisor experience Bilingual in English and SpanishExcellent verbal and written communication skills, with an emphasis on phone etiquette Ability to multi-task and work in a fast-paced environment High level of professionalism Attention to detail with exceptional organizational skillsDesire to serve and protect the company by adhering to professional standards, company policies and procedures, and federal, state, and local requirementsEagerness to demonstrate initiative and ownership for accomplishing new and different requests, while exploring opportunities that add value to the roleBenefitsHourly Pay: $34.00/hourHealth Care Plan (Medical, Dental Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary ADD)Paid Time Off (Vacation Public Holidays)Originally posted on Himalayas

Apply Now