Cloud Support Engineer - Big Data and Database Support - Remote

Join the World’s Most Comprehensive and Broadly Adopted Cloud Platform Amazon Web Services (AWS) is seeking an experienced Cloud Support Engineer to join our team in New Zealand. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting and resolving complex issues, and driving customer satisfaction. If you have a passion for cloud computing, big data, and database support, and are looking for a challenging and rewarding role, we encourage you to apply. About AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. AWS values diverse experiences, and we encourage candidates to apply even if you do not meet all of the preferred qualifications and skills listed in the job description. About the Team AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our New Zealand Amazon offices. Key Job Responsibilities As a Cloud Support Engineer, you will be primarily responsible for solving customers’ issues through a variety of contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working to dive deep into the root cause of an issue. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs. Interact with leading engineers around the world. Partner with Amazon Web Services teams to help reproduce and resolve customer issues. Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services. Drive customer communication during critical events. Drive projects that improve support-related processes and our customers’ technical support experience. Write tutorials, how-to videos, and other technical articles for the developer community. Work on critical, highly complex customer problems that may span multiple AWS services. A Day in the Life Every day will bring new and exciting challenges on the job while you: Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs. Interact with leading engineers around the world. Partner with Amazon Web Services teams to help reproduce and resolve customer issues. Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services. Drive customer communication during critical events. Drive projects that improve support-related processes and our customers’ technical support experience. Write tutorials, how-to videos, and other technical articles for the developer community. Work on critical, highly complex customer problems that may span multiple AWS services. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid Work We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our New Zealand Amazon offices. BASIC QUALIFICATIONS Experience troubleshooting and debugging technical systems. Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking. Experience with NoSQL technologies like DynamoDB, Redis, MongoDB, Apache Cassandra. PREFERRED QUALIFICATIONS Analysis and troubleshooting skills and experience. Intermediate to advanced expertise in ETL tools such as Talend, Informatica or similar. Knowledge of data management fundamentals and data storage principles. Advanced SQL and query performance tuning skills. Experience integrating and managing large data sets from multiple sources. Be able to read and understand Python, Scala, Java and Shell code. Understanding of distributed computing environments. Proficient in Spark, Hive, and Presto/Trino. Experience working with Docker. Prior working experience with AWS - any or all of EC2, S3, EBS, Glue, Athena. Compensation and Benefits We offer a competitive salary and a comprehensive benefits package, including: Competitive salary. Comprehensive health insurance. Retirement savings plan. Paid time off. Flexible work arrangements. How to Apply If you are a motivated and experienced Cloud Support Engineer looking for a new challenge, we encourage you to apply. Please submit your resume and a cover letter explaining why you are the best fit for this role. Don’t miss this opportunity to join our team and take your career to the next level! Apply for this job